Support » Plugin: Give - Donation Plugin and Fundraising Platform » Give incompatibility with Steady

  • Hi there!

    I’m using Steady to set suscriptions plans for my online magazine and Give to get one-time and recurring donations, but if activated the Give plugin causes Steady not working. Any solution? I really like Give and I don’t want to use other donations plugin.
    Thank you!
    Best
    Albert

    The page I need help with: [log in to see the link]

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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi Albert,

    I’m not seeing a site at the link you provided.

    I’m also not familiar with Steady, but we’re more than happy to look into the incompatibility you are seeing.

    Because I don’t have an account with Steady, when I install their free plugin it doesn’t show any errors. Of course, I don’t have a way to test that integration.

    What I need from you to diagnose things is to see the specific errors you are getting from the Steady integration when Give is active. To do that, you can right-click (or CMD-click on a Mac) in the chrome browser on the page that is malfunctioning, and select “Inspect” to open the developer tools console. From there, reload the page, and attempt the normal Steady functionality. In the console tab of the developer tools, there may be some javascript or other errors. Pass those along.

    Usually errors like this are the result of Give’s javascript not playing nicely with the other plugin/integration, and we can find a workaround.

    Let me know what you find there, and I am happy to continue troubleshooting.

    One final thing to note: if you are using any premium add-ons for Give like a credit card processor, please submit this support request in our website.

    We are not allowed to provide support for our premium add-ons on this forum. Please use priority support for these types of requests. Log in to your account at https://givewp.com/login and navigate to the Support section. Thanks!

    Ben Meredith
    Senior Support Technician

Viewing 1 replies (of 1 total)
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