Gift card not sending

  • jurgenthys

    (@jurgenthys)


    3 years, 6 months ago

    I have a problem with sending mails to the recipient of the gift card. Order is OK, gift card is made and has a code, but no e-mails. The mails from Woocoommerce (order alert) are fine, but no mails from Yith gift card.

    Any ideas where to start looking?!?

    Thanks

    Jurgen
    Wijnbar Salute

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author YITHEMES

    (@yithemes)

    3 years, 6 months ago

    Hello there,

    hope you are doing well 🙂

    Could you try to make a test only with WooCommerce and Gift Cards activated and check if everything works correctly, please?

    Let us know any news, please.

    Have a nice day!

    Thread Starter jurgenthys

    (@jurgenthys)

    3 years, 6 months ago

    Hello

    I’ve made a test website with only WordPress (test.hetklavertje.be), Woocommerce and Yith gift cards activate.
    I manually made a digital gift card and when I press the buttons SEND, nothing happens…

    I made an order from the front side, the order is correct received in the backend, gift certificate OK, but the gift certificate is not sending. Not automaticly, not manually with the button in the backend.

    I do receive the mails from Woocommerce about the order, but no gif certificate…

    Any ideas?

    Thanks
    Jurgen Thys

    Plugin Author YITHEMES

    (@yithemes)

    3 years, 5 months ago

    Hello there,

    sorry for the late reply.

    Maybe the error is related to an error in the code, could you enable the debug mode in the site and try to send again a gift card, please?

    After this, could you check if any error appears in the debug log?

    If you don’t know how to do this process, you can find how to enable the debug and check the log here.

    Let us know any news, please.

    Have a nice day!

    mcadiente

    (@mcadiente)

    3 years, 5 months ago

    I have a similar problem I just posted a few hours ago. This is exactly what’s happening on my end. Everything works except the email notification to the recipient of the Gift Card.

    brandrblz

    (@brandrblz)

    3 years, 1 month ago

    I do have the same issue here..
    Anyone with a solution

Viewing 5 replies - 1 through 5 (of 5 total)
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