Support » Plugin: Advanced Ads – Ad Manager & AdSense » gif ad showing on some browsers and not on others

  • Resolved hbk747

    (@hbk747)


    Hello,

    I have been using advanced ads for a while now and am contemplating buying the premium version but I ran into an issue a few days back. I wanted to see if gifs work and they appear to be but not on all browsers.

    https://wordpress-601622-2210294.cloudwaysapps.com/

    This is the staging site I use to test things and the ad has been set to run before the content. The ad is a demo ad called “Park Mobile”. The ad is set to run on all pages. I uploaded a gif that runs for 5-6 seconds but right now it seems to be working on desktop for Opera and Edge but not on Chrome and Brave. For mobile, it seems to be working on Opera and Chrome. Could you let me know wht the issue is. I need to fix this as I have to run an ad for a few orgs and they are waiting. I need more ad spaces so I will be upgrading to the premium version if this issue can be reolved hopefully.

    If you need the staging website’s login and password, let me know.

    Please help.

    Warm regards

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support henningaa

    (@henningaa)

    Hi hbk747,

    Thanks for reaching out.

    I checked back your page using various browsers and always found the “Park Mobile” ad working.

    A common issue with .gif files might be that the upload process via WordPress has influences on the file itself. I have seen .gif files breaking completely or loosing their capability to loop. In such cases, I suggest uploading the files manually.

    I uploaded a gif that runs for 5-6 seconds but right now it seems to be working on desktop for Opera and Edge but not on Chrome and Brave. For mobile, it seems to be working on Opera and Chrome.

    I tried using Opera, Edge, and Chrome on Windows and Chrome and Firefox on Android. The banner was showing and rotating every time.

    Can you please provide additional information on how to reproduce this? Are you using an ad-blocker?

    Best regards,
    Henning

    Thread Starter hbk747

    (@hbk747)

    @henningaa

    Hello!

    Sorry for the late reply and thank you for your prompt response.

    Yes, it seems that the browser in which it was NOT working, is also displaying it correctly now. I am not sure what the issue is/was. Can you please explain what you mean by uploading the .gif files manually?
    What I did was went to upload an image for an ad on Advanced Ads and then click on select image and uploaded an image from the menu that appeared. Is this what you meant or do you mean using FTP/Filezilla to upload the .gif file.

    Thank you!

    Plugin Support henningaa

    (@henningaa)

    Hi hbk747,

    thanks for the reply.

    Manually was referring to using FTP to upload your files instead using the WordPress backend.

    FTP copies the file exactly from your computer to the web sever, while depending on your setup, WordPress can process and manipulate images during the upload process.

    Please let me know if you need anything else.

    Best regards,
    Henning

    Thread Starter hbk747

    (@hbk747)

    @henningaa Sounds good!

    Just one last question. Can you let me know which directory will I find the images folder in?
    Would it be in public html and then where would I navigate to?

    Thank you

    Plugin Support henningaa

    (@henningaa)

    Hi hbk747,

    sure, WP creates folders based on the date of the upload at the /wp-content/uploads/ directory. You can use this same directory and a new folder.

    Please name this directory properly and avoid using therms like ads, adverts or similar.

    Best regards,
    Henning

    Thread Starter hbk747

    (@hbk747)

    @henningaa Hello again.

    I do apologize for my noobishness but I tried uploading it manually through Filezilla but could not locate the file on the WordPress backend.

    So basically I went to /wp-content/uploads/
    There were several folders including 2020 and 2021 which have the images. These folders have sub folders. Now I tried uploading my client’s gif like this:

    /wp-content/uploads/2021/11
    I added the file in the 11 folder (which contains the most recent pics) and had named the file ngo.gif but when I went to Advanced Ads and try to select an image, ngo.gif was not here. I tried searching for it by name as well but did not show me that file.

    I also tried making a separate folder like this
    /wp-content/uploads/xyz
    So basically created a separate folder as you had suggested and then in the xyz folder I added the ngo.gif but this also produced no results.

    I am trying manually as uploading the .gif file via wordpress is breaking the gif (as you astutely stated above).

    I apologize as I understand this is not very technical but unfortunately the file does not show up.

    Thank you
    Warm regards

    Plugin Support henningaa

    (@henningaa)

    Hi hbk747,

    thanks for reaching out.

    During the upload via the WordPress media manager, image files will get processed and e.g. saved in different sizes. This, plus additional image optimization plugins, can break .gif files.
    The files will be saved in these date scheme folder structure you found. After this, the files are accessible for posts/pages/ads via the WP media manager.

    If you upload your files manually to avoid the processing, you would need to place them manually as well.

    I suggest using the “Plain Text and Code” ad type and the basic HTML image tag to do so.

    After checking back your page, I guess you’re already going with this option.

    Please let me know if you need anything else.

    Best regards,
    Henning

    Plugin Support henningaa

    (@henningaa)

    Hi hbk747,

    I hope you find the explanations helpful!

    I’ll mark this thread as resolved for now, and you are welcome to open a new one if there are more questions regarding Advanced Ads.

    Best regards,
    Henning

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘gif ad showing on some browsers and not on others’ is closed to new replies.