Support » Plugin: BackWPup - WordPress Backup Plugin » Ghost job sending email attachments

  • Resolved PeoplesGeek

    (@peoplesgeek)


    Hi Support team,
    I love your plugin and I use it on all my client sites but 2 of them have begun to send a zip email backup although there is no job set up to do this??
    I have had this happen with 2 hosts now (1&1 hosting and Bluehost). Could you assist me with how to find where this job is executing and how to stop it.
    All I have is email headers which do indicate the job is running on the host (not a test copy somewhere) and it is picking up the production database.

    I have reviewed the job that is there and it does not send email – I have searched through the database for the pattern for the filename that is sent in the email and it does not exist either (but I see the pattern for the valid job that is running)

    I know this is an odd one – can you assist or advise me what information would be helpful so you can help me? I did notice one other support request that might have been similar. It was for dropbox where mine is email (https://wordpress.org/support/topic/cant-stop-backups-to-dropbox/). In the previous instance I also disabled and uninstalled the plugin but it kept sending the emails.

    Cheers and thanks,

    Brian (PeoplesGeek)

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Brandon Olivares

    (@cocreation)

    Hi @peoplesgeek, how did you disable and uninstall the plugin? Did you actually do so from the admin dashboard, or did you just delete the files?

    Thread Starter PeoplesGeek

    (@peoplesgeek)

    Hi Brandon (@cocreation),
    Thanks for coming back so soon.

    When it happened on my 1and1.co.uk client’s account I was fairly methodical. It was sending the email with attachment daily so a test cycle did not take too long to try.

    1. Checked that the job did not include email and resaved job and tested – wait 24hours and still received ghost job
    2. deactivate plugin in admin panel – wait 24hours and still received ghost job
    3. reactivate plugin, delete all jobs, deactivate plugin in admin panel – wait for 24hours and still received ghost job
    4. delete plugin in admin panel – wait 24hours and still received ghost job
    5. reinstall plugin from repository (did not activate) – wait 24hours and still received ghost job
    6. activate plugin, recreate job to Amazon S3 (not email attachment) test – wait 24hours and still received ghost job
    7. search DB for all ‘backwpup’ entries in options table and remove them with phpMyAdmin, deactivate & reactivate plugin – recreate job for Amazon S3 – wait 24hours and still received ghost job
    8. deactivate plugin in admin panel, delete from admin panel, check in FTP that it was gone – wait 24hours and still received ghost job

    In the end, I had to abandon the email account and set it up as a forwarder to null. I suspect that the job is still running. I can still access this account if that is helpful.

    It is now happening for a Bluehost client and I don’t really want to abandon the email address for this new client. I am sure when we get to the bottom of it the answer will be fascinating!

    Any suggestions of what to try on this new account with Bluehost where it has been happening for a couple of months now would be great – this one only comes every week so it will take longer to test a cycle.

    Cheers,

    Brian (PeoplesGeek)

    • This reply was modified 3 years, 6 months ago by PeoplesGeek.
    Plugin Support duongcuong96

    (@duongcuong96)

    Hi @peoplesgeek,
    Just want to know if your problem has fixed !?

    Thread Starter PeoplesGeek

    (@peoplesgeek)

    Hi @duongcuong96,

    No I have not been able to resolve this yet – very very strange and I thought at first it was the Host somehow but now it is happening with a completely different host. I use BackWPup on many many sites and it has only happened on two of them. I would love to get to the bottom of it (and it would be a nightmare if it started to happen on more of them).

    Let me know if you find anything yourself that may help. Are you having a similar issue? Perhaps we can compare notes and you can contact me directly here.

    Best wishes,

    Brian (@peoplesgeek)

Viewing 4 replies - 1 through 4 (of 4 total)
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