Support » Plugin: Getty Images » Getty Images doesn’t work at all

  • Resolved Assiini

    (@assiini)


    Hi all,

    Our team has used this awesome plugin years but now it doesn’t work except with iPad.

    We agree the rules, going further and Getty Images wont work at all? It doesnt found any pictures… We use the free version. In iPad there comes photos but only few pictures shows preview and other doesnt at all.

    Hope you can help me. I have updated everything.

    Best Regards,

    Risto

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author Getty Images

    (@getty-images)

    Hi Risto,
    I’m sorry to hear you’re having trouble with the plugin. It sounds like you’re using Getty Images Embed to insert photos. Can you provide more information to help us troubleshoot:
    – Are you running the latest version (3.0.7) of the plugin?
    – What browsers are you using?

    That should help us do some troubleshooting and we will try to get to the bottom of this issue for you.
    Thanks,
    -Karissa

    • This reply was modified 4 years, 4 months ago by Getty Images.
    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    We have the latest version. Yesterday I re-installed the plugin but it doesnt helped at all.

    Browsers that we used are Safari with iPad and, like I told, Getty Images works to halfway, it shows some pictures. Mozilla Firefox, Internet Explorer and Google Chrome doesnt work at all. You can open the getty images-button, search example name ”Patrik Laine”. It search a few seconds but result are none pictures.

    I hope this helps you 🙂

    Best regards,

    Risto

    Plugin Author Getty Images

    (@getty-images)

    Hi Risto,
    We were able to reproduce this issue this morning and are looking into a fix. I’ll drop a note here when we have an updated version with a fix in place.
    Thanks,
    -Karissa

    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    Excellent news, thank you :)! Let’s waiting for update…

    Beat regards,

    Risto

    Plugin Author Getty Images

    (@getty-images)

    Hi Risto,
    We are unable to reproduce the issue anymore but are still looking into it. I was wondering if you could take another look and let me know if you’re still experiencing the blank images when you search? Does refreshing the page resolve the problem? Do you some images or are no images loading? Also, are you logged into a Getty Images account or using Embed?
    Thanks!
    -Karissa

    Thread Starter Assiini

    (@assiini)

    Hi Karissa!

    Yes, every problem continues as before. Other browsers doesnt show the images or frames at all but with iPads Safari shows about 90% only frames and 10% pictures. Nothing has not changed.

    Refreshing the page doesnt help at all.

    There is no pictures at all.

    We are not logged in. We have embed the plugin.

    Best regards,

    Risto
    support(at)gamblers.fi

    Plugin Author Getty Images

    (@getty-images)

    Hi Risto,
    I just wanted to drop you a quick note to let you know this is still on our list to resolve. We’re working internally with another team to fix this issue and I’ll reach out as soon as we have something in place.
    Thanks,
    -Karissa

    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    Good to hear 🙂 This is quite big problem for our media. Hope that you find a solution.

    Best regards,

    Risto

    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    Now Getty Images doesnt works either in iPad. You can search pictures, show few of them but I cant click and add any pictures.

    This is quite frusreating situation.

    Best regards,

    Risto

    Plugin Author Getty Images

    (@getty-images)

    Hi Risto,
    It is a really frustrating situation. We’re doing our best to address it soon. I will reach out as soon as I have more information.
    -Karissa

    Plugin Author Getty Images

    (@getty-images)

    Hi Risto,
    We made a small change on the backend that may resolve the issue. Can you take another look and let me know if you’re seeing what you expect?
    Thanks!
    -Karissa

    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    Unfortunately nothing hasnt chanced 🙁 Still I cant find pictures with browsers (IE, Chrome, Mozilla), Pictures can be found only with iPad. Sorry…

    And something has happened with iPad Getty. Now there are any empty white boxes after search. Every box is full the person you were finding. But the new problem is I cant press those boxes and add the pictures for my article. Nothing happens. Lots of screens but useless.

    Best regards,

    Risto

    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    I wrote the other trees and I found a solution why I couldnt pick the pictures. The problem was Smush. I remowed it and now I can take the pictures to article.

    Original problem s still on.

    Best regards,

    Risto

    Plugin Author Getty Images

    (@getty-images)

    I’m so glad you found the solution. Please let me know if there’s anything else we can do on the Getty Images side.
    Thanks,
    -Karissa

    Thread Starter Assiini

    (@assiini)

    Hi Karissa,

    No no, I didnt found the solution for the original problem. I found solution the question why I couldnt add pictures to text. The problem was Smush. I removed it and mission was accomplished.

    But the original problem is still on top. Our mediateam cant found the picturesand for that hasnt happened any changes. Our 15 reportes doesnt found the pictures, there will be only a white screen and Getty doesnt found any picture. Only compromission is iPad which can find the pictures.

    Best regards,

    Riato

Viewing 15 replies - 1 through 15 (of 19 total)
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