Help on this would be appreciated.
Someone has rated and commented on our new plugin. They have rated it 1 star but their comment tells me that they can't possibly have tried the plugin they rated or commented on.
They mention a feature which the plugin is not planned to have for another couple of weeks, "featured images". They claim it is applying the wrong thumbs too posts, but there is no interface in the plugin to allow featured images to be applied.
I really want this removed. It is damaging and I'm worried it is trolling. It is the second strange comment like it on this plugin.
It is not the first time it is happened to my teams plugins. Comments which talk about things the plugin does not even offer because the person posting the comment assumes the plugin will have the feature like similar plugins of its kind. Its almost like, lazy trolling or something I don't know I don't really get it. All I know is that it damages the reputation of the plugin based on nonsense.
One of colleagues plugins was rated 10 times in the space of an hour, yes you guessed, one stars. Total of 15 ratings over 1 month.
Can such posts and ratings be undone?
The plugin in question just now is WordPress CSV Importer, the official author is Zara Walsh.