Getting trp-gettext data-trpgettextoriginal on translated email

Resolved paourissi
(@paourissi)

6 months, 1 week ago
Hello,

im getting this text when i receive an email reveiced
```
<trp-gettext data-trpgettextoriginal=3552>Η παραγγελία σας στο MotoXpressions έχει ληφθεί!</trp-gettext>
```
Which is on greek language. On english version works fine.

How can i fix this?

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Anghel Emanuel
(@anghelemanuel99)

6 months, 1 week ago

Hello there,

Thank you for reaching out to us!

What you can do to solve this is to find the original version of that string.

To do this, you can open the Translation Editor->String Translation->Gettext tab and search the string that you have there.

Once you find the Original version, go to Settings->TranslatePress->Advanced tab->Exclude functions->Exclude Gettext Strings and add that string there and everything should be solved.

Try this and let me know!

Kind Regards,

Thread Starter paourissi
(@paourissi)

6 months, 1 week ago

But i dont want to exclude this string. I want it to be translated.

Thread Starter paourissi
(@paourissi)

6 months, 1 week ago

@anghelemanuel99 any updates?

Plugin Support Anghel Emanuel
(@anghelemanuel99)

6 months, 1 week ago

Hello there,

You will not exclude the string from being translated but you will exclude the translation that already comes to the string as this is a gettext string and you will remain with the .po translations.

If there’s anything else, please let me know!

Kind Regards,
Thread Starter paourissi
(@paourissi)

6 months, 1 week ago
@anghelemanuel99 I just add it but doesnt work

https://www.dropbox.com/scl/fi/c0ninh5yqokgnu2a8mxgl/Screenshot-2026-02-05-170524.png?rlkey=avbd092cd4vf7i0fj2kspkaqh&st=lphjv3yw&dl=0
- This reply was modified 6 months, 1 week ago by paourissi.
- This reply was modified 6 months, 1 week ago by paourissi.
Thread Starter paourissi
(@paourissi)

6 months ago

@anghelemanuel99 any updates?

Plugin Support Anghel Emanuel
(@anghelemanuel99)

6 months ago

Hello there,

Since this needs a further investigation, you can open a ticket here https://translatepress.com/support/ask-a-presale-question/ and mention our discussion from here.

Kind Regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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