Forums » Plugin: WooCommerce » getting thumbnails the same size

  • Resolved esotericbookshop

    (@esotericbookshop)


    It’s all the category and product pages. I can’t access my site at the moment. I’m running Shopfront and tried all the Customise options to change the thumbs; there are three starting with 1:1. The customise option doesn’t allow me to decide the size of the thumbs as other instructions I’ve read suggest they do. The site was started last Oct/Nov so it’s not an old version of Woo.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi @esotericbookshop

    Thanks for reaching out!

    To better picture what you are referring to here, can you please share with us a clear screenshot so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thanks!

    Thread Starter esotericbookshop

    (@esotericbookshop)

    I don’t understand why I can’t find somewhere to start a support thread. I have another query about WooCommerce Appearance doesn’t have a font option. Anyway, here’s the status code you requested

    WordPress Environment
    
    WordPress address (URL): https://esotericbookshop.org
    Site address (URL): https://esotericbookshop.org
    WC Version: 7.4.0
    REST API Version: ✔</img> 7.4.0
    WC Blocks Version: ✔</img> 9.4.3
    Action Scheduler Version: ✔</img> 3.5.4
    Log Directory Writable: ✔</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 300 MB
    WP Debug Mode: –
    WP Cron: ✔</img>
    Language: en_AU
    External object cache: –
    
    Server Environment
    
    Server Info: Apache
    PHP Version: 8.0.22
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.28-0ubuntu0.20.04.3
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔</img>
    fsockopen/cURL: ✔</img>
    SoapClient: ✔</img>
    DOMDocument: ✔</img>
    GZip: ✔</img>
    Multibyte String: ✔</img>
    Remote Post: ✔</img>
    Remote Get: ✔</img>
    
    Database
    
    WC Database Version: 7.4.0
    WC Database Prefix: wp_jy8vux_
    Total Database Size: 81.30MB
    Database Data Size: 56.14MB
    Database Index Size: 25.16MB
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    `
    Roxy

    (@roxannestoltz)

    Hi @esotericbookshop ,

    Thanks for sharing the System Status Report!

    I’m running Shopfront and tried all the Customise options to change the thumbs; there are three starting with 1:1. The customise option doesn’t allow me to decide the size of the thumbs as other instructions I’ve read suggest they do.

    Please could you clarify if you are referring to the “Thumbnail Width” not being displayed under Appearance → Customize → WooCommerce → Product Images, screenshot below for reference:

    If yes, kindly note that with the Storefront theme, you will not find the Thumbnail Width or Main Image Width configuration settings as those settings are already defined by the theme. Since it’s predefined, those settings are removed from the Customizer.

    I don’t understand why I can’t find somewhere to start a support thread. I have another query about WooCommerce Appearance doesn’t have a font option

    You are able to start a new topic by navigating to the WooCommerce Support forum, and clicking on Create Topic, as seen in the screenshot below:

    Here is a direct link to creating a new topic.

    Hope this helps!

    Thread Starter esotericbookshop

    (@esotericbookshop)

    Thanks Roxy, I’m cool with the idea that the thumbnail sizes are set by the Storefront theme. But my question is ‘so why don’t they appear the same size then?’ Some of them are kinda good size but some are Monstrously huge.

    So, for instance on my page

    https://esotericbookshop.org/product-category/herbs/herbs_alphabetical/

    most of the pictures illustrating the categories at a reasonable size but the one illustrating Herb category (E-F) is HUGE. But the original photo is actually only the same size as the one illustrating Herbs (A) just above it.

    Thread Starter esotericbookshop

    (@esotericbookshop)

    Now, to your reply about creating topics, my support page … this one, in fact, doesn’t have the ‘create topic’ option. There’s a ‘search forum’ field but that’s up in the blue bit. Below that is the nav listing ‘Support » Plugin: WooCommerce » getting thumbnails the same size’ then it says ‘Howdy, esotericbookshop and then Log Out. Then some options for resolved & unresolved topics and that’s it. No indication of where I can start a topic. That’s why I’ve been adding my queries to other people’s questions.

    Thread Starter esotericbookshop

    (@esotericbookshop)

    So now I’m doing it again. Here is a new topic. I’d like to change the font I use in product descriptions and blog body text. Not the headings or footers, just the body text. Google the question and all the replies say go to Customise and find the Font/Typography option. Well, there is no Font option and the Typography option only lets me change colours. I know I can change the font on individual paragraphs ‘cos I do that. But it’s tedious to have to go through paragraph by paragraph and manually change the font from the default font that appears.

    Plugin Support Pepe (woo-hc)

    (@anastas10s)

    Howdy @esotericbookshop

    Thank you for reaching back, with further details on this.

    From what I gather, you are reporting that the page where the herbs appear alphabetically ordered has some category images huge. Linked here is a screenshot of what I can see from my end. All categories appear to have similar image dimensions, more or less. I hope it helps.

    With regard to creating new topics, could you clarify if you are able to create a new topic using this link, please? You might need to log in first.

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

    Thread Starter esotericbookshop

    (@esotericbookshop)

    Thanks for the response Pepe. I had adjusted the size of the major offender which was the picture of Herbs (E-F). However, it still looks bigger than the image that comes up with the product. The thing is that a lot of support answers say you can adjust the dimensions through Customise which is not true. Even if I select the ‘square’ option in Customise the pictures don’t change they look the same.

    Thanks for the link to creating a topic. This seems to be the main Support page. I don’t see the create topic option on any other page … this one for instance doesn’t have that option. And if you start out clicking on Forums, three options are shown. The one on the left says Support. Click on that and there’s a blurb about how support works and there’s a thing about finding the appropriate thread but, if you’re starting from scratch how do you know what threads are available? And there is nowhere on that page to create a topic. It’s a dead end page. So, it seems that one has to hassle and add questions wherever one can until someone sends you the link to the page where you can add topics. That’s not really an effective nor intuitive navigation system.

    Roxy

    (@roxannestoltz)

    Hi @esotericbookshop ,

    The thing is that a lot of support answers say you can adjust the dimensions through Customise which is not true.

    As mentioned previously, the Storefront theme defines these settings which is why they are not being displayed. These changes occurred in the WooCommerce version 3.3 update, as mentioned here, to allow themes to declare image sizes.

    Even if I select the ‘square’ option in Customise the pictures don’t change they look the same

    We recommend a minimum size of 800 x 800 pixels, in width, and height. This renders well for the main/featured image, catalog image, and thumbnail image.

    I added your exact images to my staging site to test this, and here are my results:

    Unedited image size:

    Edited image size (800×800 for Herbs E-F and 200×200 for Herbs D):

    After changing the image sizes to one recommended, the changes were applied when editing this in the Customizer (1:1, Custom, Uncropped).

    I would suggest resizing your images to the recommended size and see if it applies the changes made in the Customizer. You can read more about this here.

    So, it seems that one has to hassle and add questions wherever one can until someone sends you the link to the page where you can add topics. That’s not really an effective nor intuitive navigation system.

    Thank you for your feedback on this!

    I have created a short screen grab on how to access the support pages for plugins/themes. You can view this here.

    If you are still not seeing the option to create a topic on the our support forum landing page here, please share a screenshot of what exactly you are seeing on your end.

    Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Cheers!

    Roxy

    (@roxannestoltz)

    Hi @esotericbookshop ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

    Thread Starter esotericbookshop

    (@esotericbookshop)

    Yes, mark it resolved. It’s not resolved but none of the suggestions were satisfactory. The change of size you demonstrated are ridiculous; you’ve simply squashed the pictures. I suppose you didn’t notice. Obviously nobody has an answer to this.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘getting thumbnails the same size’ is closed to new replies.