• Resolved thunderheaddd

    (@thunderheaddd)


    Hi guys,

    We have been using this plugin since many months but recently our developers told us that the plugin is causing issue while placing an order on the website.

    Here’s the screenshot of the errors the developers have sent us: https://prnt.sc/p47bzf

    Any idea how we can fix this?

    TIA

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Beeketing

    (@beeketing)

    Hi Tia @thunderheaddd ,

    Thank you very much for letting us know.

    I have forwarded your developers’ feedback to our engineering team to check about this. As the issue affects your orders, it might take us some time to investigate, but please be assured we will reach back here to update you as soon as there’s news from them.

    Thank you.

    Plugin Author Beeketing

    (@beeketing)

    Hello again @thunderheaddd ,

    Our team has checked and it seems we can’t find any user ID as 63000008 when orders are created. Could you check if recently you’ve adjusted order’s info when it’s created? If yes, or you are using another plugin for that step, could you let me know more?

    Thanks.

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