Title: Getting this Database Error
Last modified: November 15, 2025

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# Getting this Database Error

 *  Resolved [SaadHamid](https://wordpress.org/support/users/saadhamid/)
 * (@saadhamid)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/getting-this-database-error/)
 * Hi I am using the latest version of the plugin and getting this strange error
   when a user tries to chat with the bot on my website “Database Error: Could not
   create a new conversation.”
 * Just wondering what might be happening and how can I fix this?
 * I have tried to deactivate/activate plugin multiple times. Also tried to get 
   a new key from openrouter and tried other models – have tried everything to reset
   the plugin settings and diagnose the issue but still getting the error
 * It would be great if I can get help on this?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [NewCodeByte](https://wordpress.org/support/users/newcodebyte/)
 * (@newcodebyte)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/getting-this-database-error/#post-18720268)
 * Hello [@saadhamid](https://wordpress.org/support/users/saadhamid/) ,
 * Thank you for reaching out and for providing such detailed information. I’m the
   developer of the plugin, and I’ll help you solve this.
 * The error message “Database Error: Could not create a new conversation” indicates
   a very specific problem: the plugin is trying to start a new chat by creating
   an entry in its database table, but the database operation is failing.
 * This almost always means that one of the plugin’s required database tables, wp_newcodebyte_chatbot_conversations,
   was not created correctly during the last update. Your attempts to deactivate/
   reactivate were the right first step, but it seems something is preventing the
   automatic creation process.
 * **Please do NOT delete the plugin, as this would remove all your saved settings.**
 * Instead, could you please help me diagnose the issue with this simple check?
 * **Step 1: Check if a Database Table is Missing**
    1. Please log in to your website’s database management tool (like **phpMyAdmin**,
       which is usually available in your hosting control panel).
    2. Select your WordPress database.
    3. Look at the list of tables and check if a table named **wp_newcodebyte_chatbot_conversations**
       exists. (Note: the wp_ prefix might be different on your site, for example wp123_).
 * Please let me know the result:
    - **Case A:** The table is **missing**.
    - **Case B:** The table **exists**.
 * Based on your answer, I can provide a safe and precise solution. If the table
   is missing (which is the most likely cause), I will guide you on how to trigger
   its creation again without losing any of your settings.
 * Thank you for your patience as we get this sorted out.
 * Best regards,
   NewCodeByte
 *  Plugin Author [NewCodeByte](https://wordpress.org/support/users/newcodebyte/)
 * (@newcodebyte)
 * [4 months, 2 weeks ago](https://wordpress.org/support/topic/getting-this-database-error/#post-18728995)
 * Thanks for your answer!

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 2 participants
 * Last reply from: [NewCodeByte](https://wordpress.org/support/users/newcodebyte/)
 * Last activity: [4 months, 2 weeks ago](https://wordpress.org/support/topic/getting-this-database-error/#post-18728995)
 * Status: resolved