Title: Getting Testing Connection Failed Error
Last modified: September 28, 2023

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# Getting Testing Connection Failed Error

 *  Resolved [shilpam31](https://wordpress.org/support/users/shilpam31/)
 * (@shilpam31)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/getting-testing-connection-failed-error/)
 * HI Team
 * I am trying to connect to Shiprocket. I have created a api users and added webhook,
   when I am click the test connection its showing error like Test Connection Failed.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [bitsstech](https://wordpress.org/support/users/bitsstech/)
 * (@bitsstech)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/getting-testing-connection-failed-error/#post-17088583)
 * Hi [@shilpam31](https://wordpress.org/support/users/shilpam31/),
 * Thank you for contacting us.
 * Please follow the steps given in this video to setup your api keys: [https://www.youtube.com/watch?v=8nds10GbsVE](https://www.youtube.com/watch?v=8nds10GbsVE)
 * If you are still facing issues please email us screenshot of Shiprocket settings
   tab to [support@bitsstech.com](https://wordpress.org/support/topic/getting-testing-connection-failed-error/support@bitsstech.com?output_format=md)
   so we can investigate this further.
 * Best Regards,
 * Amit
 *  Plugin Contributor [amitmital](https://wordpress.org/support/users/amitmital/)
 * (@amitmital)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/getting-testing-connection-failed-error/#post-17109768)
 * Hi [@shilpam31](https://wordpress.org/support/users/shilpam31/),
 * We haven’t heard back from you, so closing this ticket for now.
 * Please open this ticket again if you need further help.
 * Regards,
 * Amit

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Getting Testing Connection Failed Error’ is closed to new replies.

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   rev=2469457)
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 * 2 replies
 * 3 participants
 * Last reply from: [amitmital](https://wordpress.org/support/users/amitmital/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/getting-testing-connection-failed-error/#post-17109768)
 * Status: resolved