Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Kemo

    (@ibrahimroudhan)

    Thank you for your reply @briceyu,

    I’m not sure if giving you access would be a security oversight on my part. As I don’t know much, to begin with. Not to mention you made your WordPress.org account less than a week ago.
    I’m sorry if this comes across as untrusting. But security is important as you well know.

    However, if you can provide me with hints on what the problem I’m facing is or related to, I’d look into it myself and hopefully fix it.

    And if sharing my Cpanel info isn’t a security risk, and I’m just being over cautious, please tell me how I can share said info.

    Thank you for your time and reply.

    • This reply was modified 3 years, 7 months ago by Kemo.
    • This reply was modified 3 years, 7 months ago by Kemo.

    @briceyu While I know you have the best of intentions, it’s the forum policy that we never ask users for admin or server access.

    This rule protects both you and the OP! It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    @ibrahimroudhan Please don’t share any access details with anyone requesting this on these forums.

    @ibrahimroudhan

    Your website is hosted by WordPress.com and every debugging step we can help you with might be a little bit different so it would not help you.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.org/support/article/wordpress-vs-wordpress-com/

    I have some ideas why you are facing that problem (probably a login redirection plugin, since that login url is not standard) but, due to the differences between the hosted blogs offered at wordpress.com and the self-hosted version of WordPress supported here, you should probably ask WordPress.com Support instead. WordPress.com has complete documentation and support contacts at

    https://wordpress.com/support/contact/

    Kind regards!

    Thread Starter Kemo

    (@ibrahimroudhan)

    @vladytimy Thank you for your help,

    I understand your point. I have made an account through Bluehost, contacted WordPress support to reset my website, and then migrated to Bluehost.

    Now I can start over, and if I face issues I will be able to fix things more objectively and make use of the content on wordpress.org and other helpful platforms as independent hosting seems to be the standard.

Viewing 4 replies - 1 through 4 (of 4 total)
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