Title: Getting invalid email error message
Last modified: August 24, 2016

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# Getting invalid email error message

 *  Resolved [angel111](https://wordpress.org/support/users/angel111/)
 * (@angel111)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/getting-invalid-email-error-message/)
 * hi,
 * Thank You, your plugin is really good!
 * I am getting an error message like “invalid email address” all the time if i 
   am entering my gmail address for subscribing. But if i am entering some other
   email address means, sometime it works fine and sometime it gives me the same
   error. Any help will be appreciated …
 * Thanks.
 * [https://wordpress.org/plugins/popup-by-supsystic/](https://wordpress.org/plugins/popup-by-supsystic/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * (@supsysticcom)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/getting-invalid-email-error-message/#post-6074571)
 * Hi,
 * Please contact us through the [contact form](http://supsystic.com/plugins/popup-plugin/#contact)
   and provide URL of your website.
 *  Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * (@supsysticcom)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/getting-invalid-email-error-message/#post-6074582)
 * Hello.
    Also – please be advised that it will show same error message – “invalid
   email address” – if email address is already exists. Please tell me – if this
   is your email address – does user in admin area -> Users list with such email
   already exists?
 *  [sysfun](https://wordpress.org/support/users/sysfun/)
 * (@sysfun)
 * [11 years ago](https://wordpress.org/support/topic/getting-invalid-email-error-message/#post-6074717)
 * If email already exists, then it should not display an error….. rather something
   like “your email already exists”. Whats the point of causing disappointment to
   a visitor, that too a registered one.
 * The main problem here with wordpress configuration is the plugin does not recognize
   an existing subscriber and the popup which should not re-appear to subscribers
   keeps popping up as we use “Until user makes an action” setting under “Whom to
   show”.
 * This is really frustrating for an existing subscriber as once he/she deletes 
   the cookies, there is no way the popup can be removed and keeps popping up, inspite
   of the fact that they are registered.
 * I hope there’s a solution for this problem as we fear a risk of losing valued
   visitors just out of disappointment. The plugin is really nice and we do not 
   want to discontinue because of a fixable problem…..
 * Please revert soon.
 * Thanks in advance.
 *  Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * (@supsysticcom)
 * [11 years ago](https://wordpress.org/support/topic/getting-invalid-email-error-message/#post-6074719)
 * Hello.
    We created plugin to show only one error message – invalid email – for
   cases if email is really invalid, and if it is already exist – to exclude issue
   when hackers will try to use our solution to detect – what emails is exists in
   your database. That’s why it is working in this way. But we will create special
   new feature in next release – redirect link for already subscribed users, it 
   is described in this topic [https://wordpress.org/support/topic/redirect-if-user-already-subscribed?replies=4](https://wordpress.org/support/topic/redirect-if-user-already-subscribed?replies=4),
   I think you can use it – to redirect already subscribed users for example to 
   login page, and disable show PopUp for logged-in users. Please tell me – will
   this feature satisfy your needs?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Getting invalid email error message’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [supsystic](https://wordpress.org/support/users/supsysticcom/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/getting-invalid-email-error-message/#post-6074719)
 * Status: resolved