Support » Plugin: Give - Donation Plugin and Fundraising Platform » Getting Good Support

  • Plugin Author Matt Cromwell

    (@webdevmattcrom)


    Here’s a quick overview of how we handle all support, feature requests, inquiries, and general feedback for our Give plugin:

    1) We are constantly building out our documentation. Please always read that first. Please go there first for any questions you might have. If you can’t find what you’re looking for, please let us know that in your support ticket and we’ll update our docs based on your feedback.

    2) If you are having trouble implementing the free Give plugin in any way, feel free to submit a ticket here. We’ll jump on it ASAP.

    3) If you have a question about a feature, or a premium Add-on you have a few options, but THIS FORUM is not one of them:
    a. Our live support on our website is open 9am-5pm (PST) at givewp.com
    b. Tweet us at @givewp
    c. Email us at info@givewp.com (least likely to get a quick response)

    4) If you have a problem with a premium Add-on, please use our Support Forum on our site: https://givewp.com/support/

    5) If you want to ask a question about a premium Add-on, use our Contact Us page: https://givewp.com/contact-us/

    Thanks!

    https://wordpress.org/plugins/give/

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