Support » Plugin: Jetpack by WordPress.com » Getting Fatal Error Message

  • Resolved Jan

    (@janchu4)


    I had to delete the Jetpack plugin because I kept getting this message and could not log out of WordPress or see my website:
    Fatal error: Cannot find a library with slug class.media-summary. in /home/XXXXXXXXXXX/wp-content/plugins/jetpack/require-lib.php on line 35.

    (The XXX is my username and Francetraveltips, the name of my website)

    https://wordpress.org/plugins/jetpack/

Viewing 15 replies - 1 through 15 (of 15 total)
  • I have the same one since i have made the update of Jetpack to version 4.0.

    Me too, blank page error.
    First solution is downgrade to old version and waiting an update.

    You can download a previous version from here. I just did it.
    https://wordpress.org/plugins/jetpack/developers/

    Tiasha

    (@cosmicriver)

    I had the same problem on my website. Had to delete it as well!

    Same problem over here since this morning… had to delete it.

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    Sorry everyone for the trouble!

    To get rid of the error, you can log in to your site via FTP or CPanel, and delete the existing Jetpack plugin folder:

    You’ll find the Jetpack plugin folder here:

    wp-content
       plugins
         jetpack - DELETE THIS FOLDER

    If you’re not sure how to do this, you can ask your hosting company for help. They should also have documentation explaining how to edit or remove files from your site using FTP or a File Manager in your admin panel.

    After that’s done, you can reinstall the version of Jetpack prior to 4.0, which is 3.9.6. You can download it here:

    https://downloads.wordpress.org/plugin/jetpack.3.9.6.zip

    3.9.6 will ask you to upgrade to 4.0, but just ignore that for now until the GitHub issue above is resolved.

    We’re also working on a new release to fix the problem, and you can follow our progress here:
    https://github.com/Automattic/jetpack/issues/3697

    I’ll also post again here once that release is ready.

    Sorry again for this!

    Im also facing the same problem. None of my sites are working. How come WordPress did not check the plugin before sending it to us for upgrade. The one who has put plugins on automatic upgrade through wordpress will face the problem most.

    The homepage is not opening in one of my site, even after removing the plugin.
    MLMONLINE.in

    kindly help..

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    How come WordPress did not check the plugin before sending it to us for upgrade.

    The error only happens in specific scenarios. Unfortunately, no one in our Beta Testing group experienced the issue when they tested the release.

    The homepage is not opening in one of my site, even after removing the plugin.
    MLMONLINE.in

    Your site appears to be working properly on my end. Did you manage to solve the issue on your own?

    I’m getting the fatal error with version 4.0.1 as well.

    Hi Jeremy, i have tested to delete and reinstall, but, allready have the problem.

    My solution : Work for me, uninstall JetPack throuth wrodpress, delete File and data, install (again) the Jetpack (4.0.2)

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    Jetpack 4.0.2 is now available, and includes a fix for this issue.

    Sorry again for all the trouble!

    4.0.2ใ€€is Downloadใ€€ok?

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ๐Ÿš€

    @sogyonosusume Yes, you can update to Jetpack 4.0.2.

    If you experience any issues, let us know!

    I couldn’t access the WordPress admin to run the update so I:

    • renamed the jetpack folder to be _jetpack via FTP in order to deactivate the plugin
    • logged into the WordPress admin and went to Plugins
    • ran the Jetpack 4.0.2 update
    • refreshed the Plugins page (so it could find the folder renamed from _jetpack to jetpack as part of the update process)
    • activated Jetpack

    Cheers!

    @jeremy The problem got resolved.

    Better to remove the plugin through whichever way you find it easy and then reinstall it.

Viewing 15 replies - 1 through 15 (of 15 total)
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