Title: Getting Factal Error Last modified: February 4, 2019 --- # Getting Factal Error * [mathavanvicky23](https://wordpress.org/support/users/mathavanvicky23/) * (@mathavanvicky23) * [7 years, 3 months ago](https://wordpress.org/support/topic/getting-factal-error/) * Fatal error: Uncaught InstagramAPI\Exception\NotFoundException: Requested resource does not exist. in /home/vialsa5/public_html/vialprotector-frontend/plugins/wp- instagram-post/vendor/mgp25/instagram-php/src/Client.php:467 Stack trace: #0 / home/vialsa5/public_html/vialprotector-frontend/plugins/wp-instagram-post/vendor/ mgp25/instagram-php/src/Request.php(793): InstagramAPI\Client->mapServerResponse( Object(InstagramAPI\Response\UserInfoResponse), ‘…’, Object(GuzzleHttp\ Psr7\Response)) #1 /home/vialsa5/public_html/vialprotector-frontend/plugins/wp- instagram-post/vendor/mgp25/instagram-php/src/Request/People.php(76): InstagramAPI\ Request->getResponse(Object(InstagramAPI\Response\UserInfoResponse)) #2 /home/ vialsa5/public_html/vialprotector-frontend/plugins/wp-instagram-post/wpigp.logins. php(127): InstagramAPI\Request\People->getInfoByName(‘mathavanvicky23…’) #3 / home/vialsa5/public_html/vialprotector-frontend/plugins/wp-instagram-post/classes/ class-woo-igp.php(698): include_once(‘/home/vialsa5/p…’) #4 /h in /home/vialsa5/ public_html/vialprotector-frontend/plugins/wp-instagram-post/vendor/mgp25/instagram- php/src/Client.php on line 467 * this the error i am getting… Please help me to solve this…. thanks in advance… * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgetting-factal-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Thread Starter [mathavanvicky23](https://wordpress.org/support/users/mathavanvicky23/) * (@mathavanvicky23) * [7 years, 3 months ago](https://wordpress.org/support/topic/getting-factal-error/#post-11178081) * Please reply asap… * Plugin Author [qsheeraz](https://wordpress.org/support/users/qsheeraz/) * (@qsheeraz) * [7 years, 3 months ago](https://wordpress.org/support/topic/getting-factal-error/#post-11178097) * Hi, * Looks plugin not uploaded completely. Or something is blocking API at your site. Do you have VaultPress or Cache plugins installed? * Please contact at [support@genialsouls.com](https://wordpress.org/support/topic/getting-factal-error/support@genialsouls.com?output_format=md) with screenshot of your login page where extensions are showing. * Regards Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Getting Factal Error’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-instagram-post.svg) * [WP Social Post And Widget](https://wordpress.org/plugins/wp-instagram-post/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-instagram-post/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-instagram-post/) * [Active Topics](https://wordpress.org/support/plugin/wp-instagram-post/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-instagram-post/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-instagram-post/reviews/) * 2 replies * 2 participants * Last reply from: [qsheeraz](https://wordpress.org/support/users/qsheeraz/) * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/getting-factal-error/#post-11178097) * Status: not a support question