Title: Getting Error: Unexpected USPS Response
Last modified: May 23, 2018

---

# Getting Error: Unexpected USPS Response

 *  Resolved [jammu1317](https://wordpress.org/support/users/jammu1317/)
 * (@jammu1317)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/getting-error-unexpected-usps-response/)
 * 05-22-2018 @ 23:58:37 – Error: Unexpected USPS Response: <?xml version=”1.0″ 
   encoding=”UTF-8″?>
    <Error> <Number>80040B18</Number> <Description>An error has
   occurred with the service. Please contact the system administrator, or try again.
   </Description> <Source>USPSCom::DoAuth</Source> </Error> (calculate_shipping)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [dougaitken](https://wordpress.org/support/users/dougaitken/)
 * (@dougaitken)
 * Automattic Happiness Engineer
 * [7 years, 11 months ago](https://wordpress.org/support/topic/getting-error-unexpected-usps-response/#post-10313453)
 * Hey [@jammu1317](https://wordpress.org/support/users/jammu1317/)
 * Can you paste a copy of your System Status Report here, please?
 * If you would like us to take a closer look at your site, you can open a ticket
   or live chat via WooCommerce.com – [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)
 * If you’re unable to select Services (or Shipping) from the WooCommerce Extensions
   submenu, please purchase the extension for free here: [https://woocommerce.com/products/shipping/](https://woocommerce.com/products/shipping/)
 * Thanks,
 *  Plugin Contributor [Jeff Stieler](https://wordpress.org/support/users/jeffstieler/)
 * (@jeffstieler)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/getting-error-unexpected-usps-response/#post-10313627)
 * Hello [@jammu1317](https://wordpress.org/support/users/jammu1317/),
 * We’re currently experiencing some intermittent issues with the USPS API. We’re
   working with them on the problem now.
 * If you’ve set a “fallback rate”, your customers will still be able to checkout.
   You can find out how to set a fallback rate in our documentation: [https://docs.woocommerce.com/document/woocommerce-services/#section-6](https://docs.woocommerce.com/document/woocommerce-services/#section-6)
 * Thanks!
 *  [aar6on67](https://wordpress.org/support/users/aar6on67/)
 * (@aar6on67)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/getting-error-unexpected-usps-response/#post-10320601)
 * Cant even get to that screen to set a fallback rate. Screen just spins.
 * Cant remove items from cart with woocommerce services plugin enabled. The cart
   will just spin. I’ve had to disable the plugin completely for my site to work
   again.
 *  Plugin Contributor [Jeff Stieler](https://wordpress.org/support/users/jeffstieler/)
 * (@jeffstieler)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/getting-error-unexpected-usps-response/#post-10320677)
 * Hello [@aar6on67](https://wordpress.org/support/users/aar6on67/),
 * I’m sorry you’re still experiencing issues. Can you open a developer console 
   in your browser and see if there are any obvious errors?
 * If you go to the Network tab, do you see any entries highlighted red? If so, 
   please click them and go to “Response” and look for anything that says “PHP Warning”
   or “Fatal Error”.
 * Thanks for your patience while we work to troubleshoot this!
 *  [jessepearson](https://wordpress.org/support/users/jessepearson/)
 * (@jessepearson)
 * Automattic Happiness Engineer
 * [7 years, 10 months ago](https://wordpress.org/support/topic/getting-error-unexpected-usps-response/#post-10396778)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Getting Error: Unexpected USPS Response’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-services/assets/icon-256x256.png?rev=3234419)
 * [WooCommerce Tax (formerly WooCommerce Shipping & Tax)](https://wordpress.org/plugins/woocommerce-services/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-services/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-services/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-services/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-services/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-services/reviews/)

 * 5 replies
 * 5 participants
 * Last reply from: [jessepearson](https://wordpress.org/support/users/jessepearson/)
 * Last activity: [7 years, 10 months ago](https://wordpress.org/support/topic/getting-error-unexpected-usps-response/#post-10396778)
 * Status: resolved