Title: Getting Error Msg: Square Refund Failed: REFUND_AMOUNT_INVALID Last modified: September 1, 2020 --- # Getting Error Msg: Square Refund Failed: REFUND_AMOUNT_INVALID * Resolved [highconvertingads](https://wordpress.org/support/users/highconvertingads/) * (@highconvertingads) * [5 years, 7 months ago](https://wordpress.org/support/topic/getting-error-msg-square-refund-failed-refund_amount_invalid/) * Hi Support, * I am using Woocommerce Square. I just submitted a test order and everything was processed accordingly. However when I went to go refund the order inside my store, I got this message: * Failed: REFUND_AMOUNT_INVALID – The requested refund amount exceeds the amount available to refund. One or more refunds might already have been applied to this payment. * — * That’s odd because I obviously did not refund this order in the past. This was the first time I tried to refund the test order. * Do you know how I can fix this issue? I’d like to be able to issue refunds from my woocommerce store. * — * Couple things to note: 1) I have tried refunding by selecting the right quantity to refund in each line item. (There are two items in the test order) 2) I have tried refunding by entering the exact order amount into the “Refund amount” field. * Neither approach has worked. Still getting the same error message. * — * Any help would be appreciated – thanks so much! Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [5 years, 7 months ago](https://wordpress.org/support/topic/getting-error-msg-square-refund-failed-refund_amount_invalid/#post-13346251) * Hey there! * Can you send me a couple screenshots? (please make sure to not get sensitive info in the shots). * * The charge amount in your Square account * The charge amount in your WooCommerce order admin page * I recommend [https://snipboard.io](https://snipboard.io) for easily sharing screenshots– please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge. * Thread Starter [highconvertingads](https://wordpress.org/support/users/highconvertingads/) * (@highconvertingads) * [5 years, 7 months ago](https://wordpress.org/support/topic/getting-error-msg-square-refund-failed-refund_amount_invalid/#post-13346550) * Hi AW, * Thanks for getting back so quickly. So it looks like the problem is as follows. The order placed contained two items. Item 1 for 44.99 and Item 2 for $49. Item 2 is a one click upsell and was purchased by way of the upsell plugin I am using called Upstroke (by buildwoofunnels.com). * Both of the items show up when I pull the order up inside woocommerce but for some reason, I am only able to refund the frontend item aka item 1 (44.99). I am not able to refund the upsell product for whatever reason. Every time I try to refund the upsell item ($49), I get the same error message “Failed: REFUND_AMOUNT_INVALID– The requested refund amount exceeds the amount available to refund. One or more refunds might already have been applied to this payment.” * It appears the system does not link the upsell item to square for some reason..? * Would you happen to know a workaround for this? * Ideally I can offer partial or full refunds right inside woocommerce but it looks like atm, the only thing I can do is refund manually inside woocommerce and then manually inside square. * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [5 years, 7 months ago](https://wordpress.org/support/topic/getting-error-msg-square-refund-failed-refund_amount_invalid/#post-13351239) * Hey again! * Without knowing exactly how they are handling upselling and such, it sounds like there’s not a proper amount sent to Square, and the total amount is improperly recorded. I would double check with Square to make sure the amount is actually proper there. * It sounds like their upselling might actually be a completely separate charge, which would be the root of the issue. * I’m afraid we won’t be much help in troubleshooting the issue with upselling, as we are completely unfamiliar with their plugin. * Thread Starter [highconvertingads](https://wordpress.org/support/users/highconvertingads/) * (@highconvertingads) * [5 years, 7 months ago](https://wordpress.org/support/topic/getting-error-msg-square-refund-failed-refund_amount_invalid/#post-13352134) * Thanks AW. And yes that’s what was happening. Even though the two items were in the same order, the two items (item 1 = frontend, item 2 = upsell) were being treated as two separate orders. That’s why when I tried to refund the system kept saying “The requested refund amount exceeds the amount available to refund.”. * It looks like I’ll have to just manually refund inside woocommerce and then manually refund inside square for now. * Thanks for your help! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Getting Error Msg: Square Refund Failed: REFUND_AMOUNT_INVALID’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 4 replies * 2 participants * Last reply from: [highconvertingads](https://wordpress.org/support/users/highconvertingads/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/getting-error-msg-square-refund-failed-refund_amount_invalid/#post-13352134) * Status: resolved