Getting error after install: "an error occurred while processing this directive" (3 posts)

  1. Hal.Carleton
    Posted 3 years ago #

    I just installed wordpress 3.5.2

    After finishing wp-admin/install.php I was brought to the wp-login.php. I logged in and the only thing that shows up on the page is the error:

    [an error occurred while processing this directive]

    So I went to the directory where wordpress is installed and got the same error.

    What can I do to resolve this?

  2. Tara
    Volunteer Moderator
    Posted 3 years ago #

    Have you tried:

    -deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can't get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    - To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.
    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    - If the above troubleshooting steps do not resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!

  3. catacaustic
    very awesome
    Posted 3 years ago #

    That error is not one that's thrown by WordPress. That's a lot more likely to be a more generic server error. There's two things that you can do to help you out with it.

    First, in your wp-config.php file, set WP_DEBUG to true. This will display the error messages that are being given by the server. Remember to set it to false again when you're finished becuase leaving it on is a security issue.

    Second, you can look at the error logs on your server. They will either be available in your control panel somewhere, or as a file called error_log in the directory that the error has occured in, but if you can't find either of thsoe contact your hosting company and ask them.

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