Support » Plugin: Facebook for WooCommerce » Getting error

Getting error

  • Resolved nickster72

    (@nickster72)


    1 year, 2 months ago

    My products are making it to Facebook but I keep getting a message at the top of every product page in the backend of WooCommerce. Can someone ahead some light on this issue. I’ve read the documentation but I can’t find a solution.Thanks

    Facebook for WooCommerce error:
    Unsupported post request. Object with ID ‘3001516226643986’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Julie Martin

    (@julieskyverge)

    1 year, 2 months ago

    Hi @nickster72,

    Thanks for reaching out, it’s appreciated! 🙂

    Would it be possible for you to please provide a screenshot of this error? Additionally, is it for every product? Just some products? Only certain types of products (variable products or simple products?)?

    Also, would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status and clicking on Get system report.

    Thank you so much,

    Julie 🙂
    SkyVerge

    Thread Starter nickster72

    (@nickster72)

    1 year, 2 months ago

    Julie, I had Facebook involved with figuring things out first. There seem to be issues with my products being disapproved and I believe this was causing the issue. The plugin was looking for an ID but it was not available on FB (because it was disapproved). I am still testing the validity of what they told me. I need a bit of time to go through the process.

    Will keep in touch
    Thanks

    Plugin Support Julie Martin

    (@julieskyverge)

    1 year, 2 months ago

    Hey @nickster72,

    No worries, take your time. Just respond to this message when you’re ready and please do let me know your findings!

    Thanks so much,

    Julie 🙂
    SkyVerge

    Plugin Support tamarazuk

    (@tamarazuk)

    1 year, 2 months ago

    Hey @nickster72,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara 🙂

    Thread Starter nickster72

    (@nickster72)

    1 year, 2 months ago

    tamarazuk,

    I’m not done checking things out BUT I do find that when anything related to the product has changed, like the attributes, the mockup images (in this case produced and updated in Printify), or if I change the main product image…that the saving goes a lot smoother when I Reset the Metadata before saving my work.

    Does that make any sense? I couldn’t find anything about when to properly use that except the popup window that appears after pressing that button.

    -Nick

    Plugin Support Julie Martin

    (@julieskyverge)

    1 year, 2 months ago

    Hey @nickster72,

    Once you’re done checking things out, please do open up a new thread so we can address things as needed. 🙂

    That said, could you please elaborate as to what you mean by “the saving goes a lot smoother”?

    Thanks for any other info!

    Julie 🙂
    SkyVerge

Viewing 6 replies - 1 through 6 (of 6 total)
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