• Hello Team,

    We are encountering an issue while attempting to connect TikTok Shop with our WordPress site using the official TikTok plugin.
    Below are the details of the problem:
    *Issue*: During the setup process of TikTok Shop, we are receiving the following error message
    *Error Code*: 50000
    *Error Message*: Internal error.
    *Log ID to Report*: 202412160642375F2719293ECA716B0D7C

    Additionally, sometimes we receive the error message: ‘Error: tts plugin create shop api failed: Error’

    For troubleshooting this issue we have already taken below actions

    • Cleared the browser’s cookies and cache.
    • Verified a stable network connection and ensured no VPN is in use.
    • Tested in incognito mode.
    • Tried accessing the site using different browsers (Chrome, Safari, and Firefox).
    • Ensured all browsers used were up-to-date and without ad-blocking extensions.
    • Attempted on different devices, browsers, and network connections.
    • Check with WordPress(V6.7.1), TikTok(V1.2.10) Plugin and WooCommerce Plugin(V9.4.3)
    • Check with the default WordPress theme and deactivate all other plugins.

    Also, we have already contacted “TikTok for Business Support” but the issue remains unresolved.

    Also, we have completed all required KYC details on the TikTok Seller platform.

    Thank You

Viewing 1 replies (of 1 total)
  • Thread Starter Aniket Patel

    (@aniketpatel)

    Hello TikTok Business Plugin Team,

    I hope you had a chance to review my previous comment. Could you please provide an update regarding the same?

    Looking forward to your response.

    Thank you!

Viewing 1 replies (of 1 total)

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