Title: Getting Error 403 from ajax-pro.php
Last modified: August 24, 2016
---
# Getting Error 403 from ajax-pro.php
* Resolved [pdxhomegrow](https://wordpress.org/support/users/pdxhomegrow/)
* (@pdxhomegrow)
* [11 years ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/)
* I’ve uninstalled/deleted/reinstalled both the regular plugin and pro, tried changing
file permissions, uninstalled other plugins, updated jquery.. everything is up
to date. The chat used to work but now I can see a 403 error in the console.
Any other ideas I can try?
* When Pro is deactivated, the chat window does come up, but chats don’t work.
There’s no notification in admin. When Pro is enabled, there’s no chat window
at all.
* [https://wordpress.org/plugins/wp-live-chat-support/](https://wordpress.org/plugins/wp-live-chat-support/)
Viewing 9 replies - 1 through 9 (of 9 total)
* Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
* (@wp-livechat)
* [11 years ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064042)
* Hi there.
* My sincerest apologies for only getting back to you now.
* Please advise if you perhaps have an .htaccess file in the ‘plugins’ folder?
If so, would it be possible for you to copy and paste the contents here?
* If not, would it be possible for you to copy and paste the contents of the .htaccess
file in the ‘wp-content’ folder? (Remove your URL in the rewrite rules for security
purposes).
* Thread Starter [pdxhomegrow](https://wordpress.org/support/users/pdxhomegrow/)
* (@pdxhomegrow)
* [11 years ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064048)
* There is only an .htaccess in my root folder. Its content, written by WP, is:
* ```
# BEGIN WordPress
RewriteEngine On
RewriteBase /xxxxxxxxxxx.com/
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /xxxxxxxxxxx.com/index.php [L]
# END WordPress
```
* There’s no .htaccess in the plugins folder. I did try this with no effect, deleted
it after:
* ```
Order Deny,Allow
Deny from all
Allow from all
```
* The console error can be seen here: [http://i.imgur.com/YfN4kXg.jpg](http://i.imgur.com/YfN4kXg.jpg)
* Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
* (@wp-livechat)
* [11 years ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064056)
* Hi there.
* So sorry for only getting back to you now.
* Do you perhaps have any security plugins installed?
* Would you mind logging in via FTP and changing the file permissions of the ajax-
pro.php file to 755 or 777?
* Thread Starter [pdxhomegrow](https://wordpress.org/support/users/pdxhomegrow/)
* (@pdxhomegrow)
* [11 years ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064057)
* I did have iThemes security installed but have since turned off all the options,
then deactivated, then deleted. I reinstalled WPCP after that. I’ve changed the
permissions on the file to everything, up to 777, with no result.
* Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
* (@wp-livechat)
* [11 years ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064058)
* Hi there.
* Are you perhaps using a Plesk server?
* Would you mind sending me a link to your site?
* Thread Starter [pdxhomegrow](https://wordpress.org/support/users/pdxhomegrow/)
* (@pdxhomegrow)
* [11 years ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064059)
* This discussion is also going in at the wplc pro forum, how about we move it
all there? Saves repeating things. Thanks!
* Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
* (@wp-livechat)
* [11 years ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064066)
* Yes sure. So sorry about that!
* [ChrisFo](https://wordpress.org/support/users/chrisfo/)
* (@chrisfo)
* [10 years, 4 months ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064127)
* I’m on a WP MultiSite installation with the Plugin iThemes Security activated
for all subsites like those I use. I have the Error 403 Problem when the Plugin
Zotpress calls /wp-admin/admin-ajax.php?action=zpRetrieveViaShortcode&instance_id
=zp-InTextBib-zotpress-… (see also [iTSec 1](https://wordpress.org/support/topic/admin-ajaxphp-call-as-forbidden-403?replies=2)
[and 2](https://wordpress.org/support/topic/some-users-get-403-error-on-login-page?replies=1)
and [WFC Live Traffic Update interval ](https://wordpress.org/support/topic/admin-ajax-problem?replies=7))
Could you redirect me to the wplc pro forum thread I could not find as this may
help me to find solutions? Thx.
* Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
* (@wp-livechat)
* [10 years, 4 months ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064128)
* Hi ChrisFo
* Our forums can be found at [http://wp-livechat.com/forums/forum/support/](http://wp-livechat.com/forums/forum/support/).
You can also get in touch with us via our contact page at [http://wp-livechat.com/contact-us/](http://wp-livechat.com/contact-us/)
for further Pro version assistance.
Viewing 9 replies - 1 through 9 (of 9 total)
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* 9 replies
* 3 participants
* Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
* Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/getting-error-403-from-ajax-prophp/#post-6064128)
* Status: resolved