Support » Plugin: SMS Alert Order Notifications - WooCommerce » Getting C url 28 connection time out

Getting C url 28 connection time out

  • Resolved sidharthgarg100

    (@sidharthgarg100)


    1 year, 2 months ago

    Thanks for making such a great product , I can’t even think of working without your plugin

    When i am trying to login on sms alert panel i am getting a Curl 28 issue

    thing which i already tried to solve but not able to solve issue

    1. i already increased the PHP memory and Time limit
    2. Checked the firewall and security plugin there is no blockage from there
    3. i had deactivated all the plugin and switch site to the default theme and then activated only SMS alert
    4. Connected Hosting to check Port 80
    5. Connected hosting provider to check any blockage from there end (there is no blockage found from there end , even they checked the curl by execution of the test code and its working fine )
    6. Rollback the plugin version to 3-4 version before
    7. delete the plugin from fttp and database

    i had tried all the above things to solve the issue but not able to get solution from any of them , I am getting that connection timeout issue only on this plugin on my site , please help me out to get solution of this problem as this plugin is very much important for my website

    will waiting for your reply
    thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Cozy Vision

    (@cozyvision1)

    1 year, 2 months ago

    I am sorry to hear that you are facing this issue.

    As i can check you are already in conversation with our team via Ticket #210390

    Our team has already replied to your ticket on 25 dec, and now the reply is pending from your hosting provider.

    We suggest you to follow up with your hosting provider to expedidate the resolution.

    We would request you to kindly continue to the same ticket in case you need any help from our end.

    Thread Starter sidharthgarg100

    (@sidharthgarg100)

    1 year, 2 months ago

    How can it be resolved without any solution?

    Plugin Author Cozy Vision

    (@cozyvision1)

    1 year, 2 months ago

    share us the response of your hosting provider.

    As you have already seen and confirmed it is working on your previous server/hosting.

    But a normal curl request from your server to our API is failing/not going through.

    This clearly indicated either the ports or certain IP, or outgoing request are getting blocked.

    Please check below link describing the same in detail.

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

    Still in case of any query, please feel free to contact us on support@cozyvision.com

    Thread Starter sidharthgarg100

    (@sidharthgarg100)

    1 year, 2 months ago

    Thanks for your reply hosting provider is saying everything is fine from there end they even inserted test C url but it’s now showing anything from there end

    They asked from you if there is any specific PHP file which is required by plugin to get access of if any blockage there they can check that

    Thread Starter sidharthgarg100

    (@sidharthgarg100)

    1 year, 2 months ago

    You can also share plugin ip if any I can try to unblock that and then try

    Plugin Author Cozy Vision

    (@cozyvision1)

    1 year, 2 months ago

    Earlier you replied on our email “This particular curl shows error” when we asked you to run CURL command on your server directly.

    Now you are saying its not showing any error.

    Did you / hosting provider made any change? If not how the error is not displayed now?

    Once again i request you to call us on our support number directly, in case you need any more details from our end.

    Thread Starter sidharthgarg100

    (@sidharthgarg100)

    1 year, 2 months ago

    I am saying that I am getting Curl Error 28 when I used sms alert plugin

    When hosting provider running the Curl test command they are not getting any error on curl that mean curl function is working perfectly on the server

    I mean to say hosting provider is saying that every port, every reset api is working from there end

    But they ask is there any specific php file, port or ip which your plugin need to get access then they will check that individually also

    Thread Starter sidharthgarg100

    (@sidharthgarg100)

    1 year, 2 months ago

    The command which you give showing error
    Your executive shared api key and command I used that only
    The error was ” Invalid api key ”
    For your reference I am putting it here also what I get in reply

    https://www.smsalert.co.in/api/user.json?apikey=5e0741771f08e

    Plugin Author Cozy Vision

    (@cozyvision1)

    1 year, 2 months ago

    share us the screenshot of its working, on the same email to us.

    Thread Starter sidharthgarg100

    (@sidharthgarg100)

    1 year, 2 months ago

    Thanks for your response
    i will mail all details to you

Viewing 10 replies - 1 through 10 (of 10 total)
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