getting an error while placing a cash on delivery order
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when i place a new order with cash on delivery i get an error.
There was an error on your order. Please refresh page and try again. Contact support if the issue persists.
Not sure why – tried all options and even deleted some plugins that might cause the issues like caching plugins and checkout editor.
The page I need help with: [log in to see the link]
Viewing 5 replies - 1 through 5 (of 5 total)
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Hi there!
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.
If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.
Let us know how it goes!
i did all that and then posted on this plugin support page –
1. I disabled all plugins and then tried – same erro
2. I installed “storefront” theme from woocommerce – even with that theme its the same error.
Thanks for checking!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response, we’d love to take a further look at it for you.
Cheers,
### WordPress Environment ### Home URL: https://www.marhabaworld.com Site URL: https://www.marhabaworld.com WC Version: 3.4.4 Log Directory Writable: ✔ WP Version: 4.9.8 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.33 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4 Phusion_Passenger/5.1.12 PHP Version: 7.2.6 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.54.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.6.39-log Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.4.4 WC Database Prefix: mwx7_ MaxMind GeoIP Database: ✔ Total Database Size: 43.33MB Database Data Size: 35.68MB Database Index Size: 7.65MB mwx7_woocommerce_sessions: Data: 3.52MB + Index: 0.10MB mwx7_woocommerce_api_keys: Data: 0.00MB 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WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.1 WooCommerce International SMS: by Varun Sridharan – 1.3 – Not tested with the active version of WooCommerce WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.1.10 WooCommerce Prices By User Role: by Festi-Team – 4.0.3 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.4.4 WP Notification Bars: by MyThemeShop – 1.0.4 Schema Pro: by Brainstorm Force – 1.1.5 YITH WooCommerce Wishlist: by YITHEMES – 2.2.3 Zoho SalesIQ: by Zoho SalesIQ Team – 1.0.7 ### Settings ### API Enabled: ✔ Force SSL: – Currency: THB (฿) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #11613 - /shop/ Cart: #11617 - /cart/ Checkout: #11615 - /checkout/ My account: ❌ Page does not contain the shortcode. Terms and conditions: #11597 - /terms-and-conditions/ ### Theme ### Name: Fastshop Version: 1.2.0 Author URL: http://kutethemes.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: fastshop/woocommerce/content-product.php fastshop/woocommerce/content-single-product.php fastshop/woocommerce/global/quantity-input.php fastshop/woocommerce/loop/loop-start.php fastshop/woocommerce/single-product/product-image.phpHi, @aapta!
Thanks for sending us your status!
I have had a closer look at this and can tell you that the following text is NOT added from our core WooCommerce plugin:
There was an error on your order. Please refresh page and try again. Contact support if the issue persists.
Have you by any change changed any of the core WooCommerce files?
I know you’ve done this already, but please switch back to a default theme and disable all your plugins except for WooCommerce, and have another go.
If you’ve done that with no success (again), then see if re-installing WooCommerce helps.
Cheers!
Viewing 5 replies - 1 through 5 (of 5 total)
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