Getting an error: Billing postcode / zip is not a valid postcode. on Poland

Resolved

(@optimalprime)

Hello,

I have found out that the problem is on filling out the country “Poland” specifically. I will describe what happens. The woocommerce report doesnt show any fails and now error log report.

So when you start to fill out a booking on the link provided and you choose Poland as the client Country on the checkout screen when chosen European Bank transfer (the option on the bottom) it will give the error:

Billing postcode / zip is not a valid postcode.

It will refuse to finish the order. If you then choose to alter it into another country on the same checkout page that you are still in, for example Netherlands, it will succesfully finish it. Made me think if Poland wasnt a Sepa country, but it is. So I have no idea why Poland gets this message specifically. Please can you test it for yourself and tell me what you think? Thank you.

` WordPress Environment

WC Version: 8.6.1
REST API Version: ✔ 8.6.1
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: ✔ Server Environment

Server Info: LiteSpeed
PHP Version: 8.2.4
PHP Post Max Size: 100 MB
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.6.16-MariaDB-cll-lve
Max Upload Size: 100 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.6.1
Total Database Size: 46.27MB
Database Data Size: 33.10MB
Database Index Size: 13.17MB

attachment: 458
custom_css: 1
customize_changeset: 1
gs_faq: 14
ml-slide: 5
ml-slider: 1
mphb_booking: 1153
mphb_coupon: 5
mphb_payment: 624
mphb_rate: 18
mphb_reserved_room: 1270
mphb_room: 17
mphb_room_attribute: 2
mphb_room_service: 12
mphb_room_type: 16
mphb_season: 16
nav_menu_item: 26
oembed_cache: 1
page: 34
popupbuilder: 9
post: 41
product: 1
revision: 467
shop_order: 511
simple_pricing_table: 1
testimonial: 4
wp_block: 4
wp_global_styles: 1
wp_navigation: 1
wpforms: 1 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (30)


advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: object-cache.php Must Use Plugins (1)

aios-firewall-loader.php: by – Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #7632 - /shop/
Basket: ❌ Page ID is set
but the page does not exist

Checkout: #7634 - /checkout/
My account: #7635 - /my-account/
Terms and conditions: ❌ Page not set Theme

Name: Watermark Surfhouse
Version: 1.1.6
Author URL:
Child Theme: ✔
Parent Theme Name: Genesis
Parent Theme Version: 3.5.0
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ✔ Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-09 14:52:06 +00:00
Options: ✔
Notes: 199
Onboarding: completed Action Scheduler

Complete: 20
Oldest: 2024-04-23 14:06:04 +0000
Newest: 2024-04-26 11:38:21 +0000

Failed: 5
Oldest: 2023-04-25 18:45:58 +0000
Newest: 2023-06-02 12:28:57 +0000

Pending: 6
Oldest: 2024-04-26 11:53:21 +0000
Newest: 2024-04-27 11:21:50 +0000 Status report information

Generated at: 2024-04-26 11:38:32 +00:00
`

The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 year ago

Hello optimalprime,

Thank you for contacting Woo support.

I tried a checkout using a random address from Poland and used European Bank Transfer. As a result, I was able to complete the checkout process without any errors.

Could you share exact address and steps you used to create this problem?
I will follow those steps to recreate the issue from my end.

I look forward to your reply. 🙂

Best regards.

Thread Starter optimalprime
(@optimalprime)

1 year ago

Thank you

The link used is correct to go to the booking page. You choose to book. And on the booking screen thats follows you fill out adults: 1

Then on “your information” you let the fields be autofilled by what it suggests and after change the country manually to for example Poland. Then you go to the next screen and Dont fill out anything. Especially not change or add anything in the address fields. Then choose European Bank Transfer and that should give you the error.

It should give the error. I used the chrome browser.

Thank you

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 year ago

Hello optimalprime

Thank you for your reply.

I followed your instructions and the result was the same as before.
I did not encounter any issues. I am using Google Chrome.

Here is a video recording of my steps.
Please let me know if you see anything odd.

I look forward to your reply. 🙂

Best regards.

Thread Starter optimalprime
(@optimalprime)

1 year ago

Thank you for investigating it. Maybe my directions were unclear, but after watching the video I do see some differences. The first difference I dont think is a problem, but most people on the booking screen fill in the fields on the far right column and click the blue “search” button. I dont think this will make a difference or is relevant for the postcode error though.

The thing I do think makes the difference is when you are on the screen where you fill out the amount of adults / kids I noticed that you filled out the “your information” fields manually. The 1st field is “first name” now many people when filling out there name will get autofill suggestions here. Once you click on the autofill suggestion it will fill out all other fields right away automatically, so name, country, phone and email. You manually filled it out instead. Can you please test this with choosing an autofill option on the “first name” field and after when all fields are filled out change the country field, that is prefilled then too, to another country manually and then after finish the process exactly how you did before (so not change anything on the checkout page and then choose European bank transfer). This will recreate the error, I had this recreated already with 4 different people.

Hope I am more clear now, thank you again.

carolm29 (woo-hc)
(@carolm29)

1 year ago

Hey, @optimalprime!

Thank you for the clarification, I did as you mentioned and I was able to see the issue with not only Poland, but also Portugal (I started trying other countries to check, and the third one I tried, New Zealand, went through).

I see on your report you have an outdated version of WooCommerce.

We recommend keeping everything updated. Regularly updating everything helps maintain your site’s security, performance, and compatibility while ensuring you benefit from the latest features and improvements.

So please update Woo, any other plugin that needs it, as well as your theme and check if the issue persists.

If it does, please add a simple product via the default WooCommerce interface and try it out. Please let us know if the issue also happens with simple products so we can assist you further.

Also, I don’t see the plugin list on your report, do you mind sharing it again with the plugin list so we can take a look? You can do it after updating everything so we see the current versions.

Looking forward to your reply.

Have a wonderful day!

anastas10s
(@anastas10s)

1 year ago

Howdy 👋 We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Thread Starter optimalprime
(@optimalprime)

1 year ago

Hello, I directly reacted in the mail, but guess that doesnt work. So my reaction here on your answer:

Ok,

“so there might have been adjustments made to its validation rules.”

By who? If you mean me? Besides making it optional I did not. The technicality of it not working, I do agree it probably is one of these reasons. But if these adjustments weren’t applied universally will this get fixed eventually by woocommerce? What can be done?

carolm29 (woo-hc)
(@carolm29)

12 months ago

Hey, @optimalprime!

I’m afraid I’m a bit lost.

You quoted: “so there might have been adjustments made to its validation rules.”
As it was an answer from us, but I don’t see this in this thread.

Are you still having issues with the Poland Zip code or is this last message about something else?

Looking forward to your reply.

Have a wonderful day!

Thread Starter optimalprime
(@optimalprime)

12 months ago

Hello, Yes a message was deleted, Guess someone else responded on the question aswell. This was the answer I got. Yes the problem with Poland (and Portugal) exists unless I take away (disable not hide) the fields entirely, which I did as a workaround. But I still dont get why 2 countries only would give this error.

Femi wrote:

Hello

You may want to review the settings or code related to the zip code field validation. How was the zip code field made optional? Typically, this field is mandatory by default, so there might have been adjustments made to its validation rules. However, it’s conceivable that these adjustments weren’t applied universally, resulting in the field being required for some countries while optional for others.

Plugin Support omarfpg a11n
(@omarfpg)

12 months ago

Hi @optimalprime,

Can you share more details about these code modifications you’ve made? Additionally, which payment gateway are you using for the bookings?

I’m also marking this thread as not resolved for now.

Thanks!
-OP

Plugin Support omarfpg a11n
(@omarfpg)

11 months, 3 weeks ago

Hi there 👋 ,

We haven’t heard from you in a while; this is to check if you still need help or if you’ve been able to fix the custom code to make it work.

Thanks!
-OP
Thread Starter optimalprime
(@optimalprime)

11 months, 2 weeks ago
My reactions keep not getting through.

Motopress is used. they say we had to go to you.

there is data filled (country aswell) in the motopress booking page. And then after in the woocommerce page these fields come through as well. So i disabled the fields completely as on Portugal and Poland it gives problems.

/**
- Remove checkout fields */
function kg_override_checkout_fields( $fields ) {

unset($fields[‘billing’][‘billing_country’]);
unset($fields[‘billing’][‘billing_address_1’]);
unset($fields[‘billing’][‘billing_address_2’]);
unset($fields[‘billing’][‘billing_postcode’]);
unset($fields[‘billing’][‘billing_city’]);
unset($fields[‘billing’][‘billing_company’]);

return $fields;

}

add_filter(‘woocommerce_checkout_fields’,’kg_override_checkout_fields’);
Plugin Support Shameem R. a11n
(@shameemreza)

11 months, 1 week ago

Hi @optimalprime

The issue you’re experiencing with the postcode validation for Poland and Portugal might be related to your modifications to the checkout fields.

To further investigate, I suggest temporarily removing the custom code you’ve added to disable the fields and see if the issue persists. If it doesn’t, then the issue is likely related to your modifications.

If the issue persists even after removing the custom code, it would be helpful to know if you have any other customizations or plugins that might be affecting the checkout process.

If you haven’t already, I recommend updating all your WooCommerce plugins, themes, and WordPress to their latest versions. This can help ensure that you have the latest fixes and improvements that might resolve your issue.

Please let us know how it goes or if you need further assistance.

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Getting an error: Billing postcode / zip is not a valid postcode. on Poland’ is closed to new replies.