Title: Getting an error
Last modified: August 30, 2016

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# Getting an error

 *  [kwoodall](https://wordpress.org/support/users/kwoodall/)
 * (@kwoodall)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/getting-an-error-13/)
 * AuthorizeNet Error: Response Code: 3 Response Subcode: 2 Response Reason Code:
   13 Response Reason Text: The merchant login ID or password is invalid or the 
   account is inactive.
 * Authorize.net keeps saying the problem isn’t on their end and the account is 
   active. I can’t find any spaces in the ID/PW (their first suggestion) either.
   Any ideas?
 * [https://wordpress.org/plugins/authorizenet-advanced-payment-gateway-for-woocommerce/](https://wordpress.org/plugins/authorizenet-advanced-payment-gateway-for-woocommerce/)

The topic ‘Getting an error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/authorizenet-advanced-payment-gateway-
   for-woocommerce_ecedef.svg)
 * [Authorize.net Advanced Payment Gateway For WooCommerce](https://wordpress.org/plugins/authorizenet-advanced-payment-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/authorizenet-advanced-payment-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/authorizenet-advanced-payment-gateway-for-woocommerce/)
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 * [Reviews](https://wordpress.org/support/plugin/authorizenet-advanced-payment-gateway-for-woocommerce/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [kwoodall](https://wordpress.org/support/users/kwoodall/)
 * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/getting-an-error-13/)
 * Status: not resolved