Title: Getting a Host Lockout Message – 'error' Last modified: August 31, 2016 --- # Getting a Host Lockout Message – 'error' * Resolved [Mike Matenkosky](https://wordpress.org/support/users/hikinmike/) * (@hikinmike) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/) * One of my friends/customer was visiting my photography site and she told me after a few minutes, she can’t view my site. So I tried as a customer (not logged in) and, yes, after a few minutes, I get the ‘error’ “Host Lockout Message”. * Any way to fix this? * [https://wordpress.org/plugins/better-wp-security/](https://wordpress.org/plugins/better-wp-security/) Viewing 9 replies - 1 through 9 (of 9 total) * [dwinden](https://wordpress.org/support/users/dwinden/) * (@dwinden) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262147) * [@mike](https://wordpress.org/support/users/mike/) Matenkosky * Probably due to many 404s on your site. * Is the **Enable 404 Detection** checkbox ticked in the 404 Detection section on the iTSec plugin Settings page ? * If so disable it and navigate to the Logs page to see what 404s are occurring. Fix the 404s and you can enable 404 Detection again. * dwinden * Thread Starter [Mike Matenkosky](https://wordpress.org/support/users/hikinmike/) * (@hikinmike) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262161) * Not sure why I’m getting a lot of 404s when most of them are listed in the “404 File/Folder White List”. * I guess I just need to un-check that box? * Thread Starter [Mike Matenkosky](https://wordpress.org/support/users/hikinmike/) * (@hikinmike) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262162) * My “404 File/Folder White List”: * ``` /favicon.ico /robots.txt /apple-touch-icon.png /apple-touch-icon-precomposed.png /wp-content/cache /browserconfig.xml /crossdomain.xml /labels.rdf /trafficbasedsspsitemap.xml ``` * One of the 404s: `/portfolio/nature/abstract/favicon.ico` * [dwinden](https://wordpress.org/support/users/dwinden/) * (@dwinden) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262166) * [@mike](https://wordpress.org/support/users/mike/) Matenkosky * I think you will need to add the entire path relative to the WordPress root in the “404 File/Folder White List”. * Try it and let me know the result … * dwinden * Thread Starter [Mike Matenkosky](https://wordpress.org/support/users/hikinmike/) * (@hikinmike) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262167) * I really don’t understand. I didn’t create the folder white list. * Thread Starter [Mike Matenkosky](https://wordpress.org/support/users/hikinmike/) * (@hikinmike) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262169) * Never mind, I figured that out. I forgot I didn’t have the path correct in my meta: ``. * I will let you know if this didn’t fix it. * [dwinden](https://wordpress.org/support/users/dwinden/) * (@dwinden) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262171) * [@mike](https://wordpress.org/support/users/mike/) Matenkosky * I’m well aware you did not create that whitelist. They are default entries (mostly in the root of the WordPress install). * The existing /favicon.ico entry will **only** whitelist a 404 on this request: * [http://www.domain.com/favicon.ico](http://www.domain.com/favicon.ico) * So a 404 on a request like: * [http://www.domain.com/portfolio/nature/abstract/favicon.ico](http://www.domain.com/portfolio/nature/abstract/favicon.ico) * is not currently whitelisted. * Anyway is this a correct URL in your env ? If not how should this request look like to make it valid? * Something like: * [http://www.domain.com/wp-content/uploads/portfolio/nature/abstract/favicon.ico](http://www.domain.com/wp-content/uploads/portfolio/nature/abstract/favicon.ico)? * (Whether the favicon.ico file actually exists in this location is another story. It’s the full and correct path we need to focus on first). * dwinden * [dwinden](https://wordpress.org/support/users/dwinden/) * (@dwinden) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262172) * Just to let you I submitted my post without noticing your last post. So I only responded to your previous post. Complicated … 😉 * dwinden * Thread Starter [Mike Matenkosky](https://wordpress.org/support/users/hikinmike/) * (@hikinmike) * [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262177) * I’m used to be confused/complicated…lol! * It seems to work now. I appreciate your help! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Getting a Host Lockout Message – 'error'’ is closed to new replies. * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351) * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/) * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq) * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/) * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/) * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/) * 9 replies * 2 participants * Last reply from: [Mike Matenkosky](https://wordpress.org/support/users/hikinmike/) * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/getting-a-host-lockout-message-error/#post-7262177) * Status: resolved