• Resolved Conor Bradley – Digital Agency

    (@conorbradleydigitalagency)


    Hi All,
    I’m getting a critical error when trying to update the product’s price by 5%. I’ve disabled plugins that show up in the error log however these aren’t relating to the problem.

    
    ### WordPress Environment ###
    
    WordPress address (URL): -
    Site address (URL): -
    WC Version: 6.7.0
    REST API Version: ✔ 6.7.0
    WC Blocks Version: ✔ 7.8.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.1
    WP Multisite: –
    WP Memory Limit: 4 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.84.0
    OpenSSL/1.1.1q
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.35-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.7.0
    WC Database Prefix: wpxb_
    Total Database Size: 727.91MB
    Database Data Size: 527.46MB
    Database Index Size: 200.45MB
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    wpxb_posts: Data: 12.52MB + Index: 5.03MB + Engine InnoDB
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    wpxb_usermeta: Data: 30.56MB + Index: 31.09MB + Engine InnoDB
    wpxb_users: Data: 2.52MB + Index: 1.47MB + Engine InnoDB
    wpxb_vxcf_leads: Data: 0.45MB + Index: 0.23MB + Engine InnoDB
    wpxb_vxcf_leads_detail: Data: 3.52MB + Index: 4.03MB + Engine InnoDB
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    wpxb_wc_gpf_render_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    ### Post Type Counts ###
    
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    acf-field: 14
    acf-field-group: 4
    attachment: 2397
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    fgf_master_log: 83
    fgf_rules: 21
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    option-tree: 1
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    post: 60
    postman_sent_mail: 250
    product: 558
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    shop_order: 15095
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ❌Error messages should not be shown to visitors.
    
    ### Active Plugins (67) ###
    
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    WooCommerce Google Product Feed: by Ademti Software Ltd. – 9.0.4 (update to version 10.7.4 is available)
    Product SKU Generator for WooCommerce: by SkyVerge – 2.4.8
    Sequential Order Numbers for WooCommerce: by SkyVerge – 1.9.7
    WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
    WooCommerce TM Extra Product Options: by themeComplete – 4.9.9
    WooCommerce: by Automattic – 6.7.0
    WordPress Importer: by wordpressdotorg – 0.7
    WP Mail SMTP Pro: by WPForms – 3.5.1
    WP Rocket: by WP Media – 3.11.4.2
    WP Test Email: by Boopathi Rajan – 1.1.5
    WPForms Lite: by WPForms – 1.7.5.5
    YITH WooCommerce Compare: by YITH – 2.17.0
    YITH WooCommerce Order & Shipment Tracking: by YITH – 2.5.0
    YITH WooCommerce Wishlist: by YITH – 3.11.0
    
    ### Inactive Plugins (3) ###
    
    CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.2
    Contact Form 7: by Takayuki Miyoshi – 5.6.1
    OptionTree: by Derek Herman – 2.7.3
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by GoDaddy – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #8 - /shop/
    Basket: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: #1619 - /terms-conditions/
    
    ### Theme ###
    
    Name: Iustore Child
    Version: 1.0
    Author URL: http://themeforest.net/user/7-up
    Child Theme: ✔
    Parent Theme Name: Iustore
    Parent Theme Version: 3.8
    Parent Theme Author URL: http://themeforest.net/user/7-up
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: /home/-/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
    iustore/woocommerce/cart/mini-cart.php
    iustore-child/woocommerce/checkout/form-login.php
    iustore/woocommerce/content-product.php
    iustore/woocommerce/content-single-product.php
    iustore-child/woocommerce/emails/customer-reset-password.php
    iustore/woocommerce/global/quantity-input.php
    iustore/woocommerce/loop/loop-end.php
    iustore/woocommerce/loop/loop-start.php
    iustore-child/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
    iustore-child/woocommerce/myaccount/lost-password-confirmation.php
    iustore-child/woocommerce/myaccount/my-account.php
    iustore/woocommerce/single-product/add-to-cart/grouped.php
    iustore/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
    iustore/woocommerce/single-product/meta.php
    iustore/woocommerce/single-product/rating.php
    iustore/woocommerce/content-product_cat.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### WooCommerce Google Product Feed options ###
    
    Google merchant centre product feed: Enabled
    Google merchant centre product review feed: -
    Bing merchant centre feed: -
    Google merchant centre local product inventory feed: -
    Google merchant centre local products feed (legacy): -
    Google merchant centre product inventory feed (legacy): -
    Include variations in feed: Enabled
    Send "item group ID": No
    Debug key: 00062444-7e63-48b1-8c28-bd6a36428fa0
    
    ### WooCommerce Google Product Feed fields ###
    
    Product description: Main product description (full preferred) plus variation description
    Availability: Defaults to "in stock".
    Brand: 
    Manufacturer Part Number (MPN): 
    Product Type: 
    Google Product Category: 
    Global Trade Item Number (GTIN): 
    Size system: 
    Pickup SLA: 
    Custom label 0: 
    
    ### Global Payments HPP ###
    
    Environment: Production
    Tokenization Enabled: 
    Debug Mode: Off
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: GB
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-08-04 16:39:56 +00:00
    Options: ✔
    Notes: 82
    Onboarding: completed
    
    ### WooCommerce Payments ###
    
    Version: 4.5.0
    Connected to WPCOM: No
    Blog ID: -
    Account ID: -
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2022-08-03 14:53:02 +0000
    Newest: 2022-08-03 14:53:02 +0000
    
    Complete: 7,162
    Oldest: 2022-07-04 10:21:30 +0000
    Newest: 2022-08-03 18:10:15 +0000
    
    Failed: 223
    Oldest: 2019-12-29 09:09:51 +0000
    Newest: 2020-01-23 14:15:53 +0000
    
    Pending: 13
    Oldest: 2022-08-03 18:57:55 +0000
    Newest: 2022-08-12 01:24:25 +0000
    
    ### Status report information ###
    
    Generated at: 2022-08-03 18:40:09 +00:00
    
Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi @conorbradleydigitalagency,

    Thanks for reaching out. Please follow the following steps to determine if there is a theme/plugin conflict:

    1. Switch your theme to Storefront.
    2. Disable all plugins except WooCommerce.
    3. Try to update product prices.

    If the issue persists despite following the above steps, kindly share the following information:

    1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    2. Fatal Error Log: A copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Please redact any sensitive information from the status report.

    If you are able to update the prices without any errors after switching to Storefront theme and deactivating all other plugins except WooCommerce, the problem may be with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your plugins one by one, testing after each reactivation until you find the one causing the error.

    I hope this helps!

    Hi @conorbradleydigitalagency!

    Thank you for reaching out and for sending the system status report.

    How are you updating the product prices? Are you using the Woocommerce Bulk Price Update plugin for that? Or are you using the WooCommerce core option to bulk edit prices?

    Let us know!

    Thread Starter Conor Bradley – Digital Agency

    (@conorbradleydigitalagency)

    Hi,
    i’m using the WooCommerce core option to bulk edit prices

    Thank you for the confirmation

    I know you already disabled some plugins on your site, but could you please try to perform a full conflict test as suggested by @kaavyaiyer and then try again to see if it helps to solve the issue?

    Let us know how it goes for you!

    Thread Starter Conor Bradley – Digital Agency

    (@conorbradleydigitalagency)

    Hi,
    I have disabled all plugins apart from woocommerce & now getting this error screenshare video.This also happens when trying to delete users! This is very odd as the website it gets redirected to (the 404) is actually a different domain on another cPanel account. I have checked the DB and there’s no reference to the other URL & I also can’t see any logs relating to this in woocommerce.

    I’ve cloned the original site so I can test things off the live site so if you need any login details do let me know.

    I’ve also done the following and its still the same
    1. Switch your theme to Storefront.
    2. Disable all plugins except WooCommerce.
    3. Try to update product prices.

    con

    (@conschneider)

    Engineer

    Howdy @conorbradleydigitalagency,

    I’ve cloned the original site so I can test things off the live site so if you need any login details do let me know.

    Happy to test this with you.
    Please open a ticket with us via: https://woocommerce.com/my-account/create-a-ticket/ and reference this thread. You can also provide staging credentials with the ticket (please use https://quickforget.com to prepare data for sending).

    See you there!

    Thread Starter Conor Bradley – Digital Agency

    (@conorbradleydigitalagency)

    Just updating as we found the problem. It turns out that the the following error was been produced [http2:info] [pid 18086:tid 47965374875392]: Request pseudo header exceeds LimitRequestFieldSize: :path”

    We were able to see that the LimitRequestFieldSize limits were getting reached which was causing the error so have simply increased this limit & seems to be working fine now.

    Hello,

    Glad to hear that you figured this out.

    If you have a few minutes, we’d love it if you could share your experience with the community by leaving a review: https://wordpress.org/support/plugin/woocommerce/reviews/

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Getting a critical error when trying to update products by 5%’ is closed to new replies.