Getting 500 Server Error when trying to add members

  • tribuscreative

    (@tribuscreative)


    7 years, 11 months ago

    Hi,

    Every time I try and add a member through the Membership 2 plugin I get a 500 server error. This happens when either adding a new member straight into Membership 2, or when trying to use the plugin to add an existing WordPress member. The message I receive is:

    The http://www.tipac.net page isn’t working
    http://www.tipac.net is currently unable to handle this request.
    HTTP ERROR 500

    I have deactivated every other plugin, and deactivated and uninstalled the Membership 2 plugin before reinstalling and reactivating. None of these actions prevented the error from occurring. The site is functioning just fine in every other respect.

    The plugin appeared to be working fine when I first installed it a couple of weeks ago, but is now effectively useless. I have seen some commenters on the Membership 2 Pro support pages had similar issues in November last year — could this the same bug that was supposedly fixed back then?

    There is an urgent need for us to have a working membership system. Can you suggest a solution?

    Kind regards,
    Nick @ Tribus

    https://wordpress.org/plugins/membership/

Viewing 1 replies (of 1 total)
  • Plugin Support Pawel – WPMU DEV Support

    (@wpmudev-support9)

    7 years, 11 months ago

    Hello Nick,

    I trust you are doing well!

    Please enable the WordPress Debugging by adding the following lines to the wp-config.php:

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true );
define('WP_DEBUG_DISPLAY', false);

    Try to add a new user again to reproduce the error. Once you do, locate the debug.log file inside the /wp-content/ folder and let us know if you see any errors.

    Cheers,
    Nastia

Viewing 1 replies (of 1 total)
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