Getting 500 Internal Server Error Message

  • SpiritedOne

    (@spiritedone)


    8 years, 10 months ago

    I’m getting the an Internal Server Error error when I try to view the site or log in to the back end…

    http:://lindamowbrayart.com

    I installed WP again, tried changing the name of the current theme directory, and renamed plugins directory, but to no avail.

    I did find a strange directory at the root level “forfeiture-believable” full of hidden sub-dirs and an index.php and a hidden .htaccess containing:

    “RewriteEngine On
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /forfeiture-believable/index.php [L]”

    Suggestions on what might be going on and how to fix it would be very much appreciated…

    Thanks, Nikki

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.I’ve tried replacing

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    8 years, 10 months ago

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter SpiritedOne

    (@spiritedone)

    8 years, 10 months ago

    Thanks, Tara for your response.

    As mentioned in my post I’ve tried turning off all plugins and the theme. No difference.

    I’ve also renamed .htaccess and still no difference.

    My server log is full of weird characters, so I guess it’s time to contact my host.

    Thanks,
    Nikki

    Moderator t-p

    (@t-p)

    8 years, 10 months ago

    My server log is full of weird characters, so I guess it’s time to contact my host.

    server error logs may help why it’s failing

Viewing 3 replies - 1 through 3 (of 3 total)
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