Title: Getting 500 error while trying to create PDF
Last modified: April 18, 2017

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# Getting 500 error while trying to create PDF

 *  Resolved [Lisa Thompson](https://wordpress.org/support/users/lisaweb/)
 * (@lisaweb)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/getting-500-error-while-trying-to-create-pdf/)
 * Thank you for offering this wonderful plugin! Only problem is, when I click to
   create a PDF, it hangs for a few seconds, and then I get a 500 page error. Any
   ideas? I’ve tried deleting & reinstalling the plugin, and I’ve also double-checked
   the file permissions. I can also give you a link to a page on my site, if you’d
   like to see the error in action. Thanks for any help you can provide!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [Lisa Thompson](https://wordpress.org/support/users/lisaweb/)
 * (@lisaweb)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/getting-500-error-while-trying-to-create-pdf/#post-9041509)
 * Here is the error I am getting in the error log:
 * PHP Fatal error: Call to undefined function iconv() in /home/***/public_html/
   wp-content/plugins/pdf-print/mpdf/mpdf.php on line 13955
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/getting-500-error-while-trying-to-create-pdf/#post-9043990)
 * Hi,
 * Thank you for contacting us.
 * Could you please provide a link to the page where the problem occurs? For more
   convenience, you can do it via our Help Center ([https://support.bestwebsoft.com/](https://support.bestwebsoft.com/))
   in order to receive a faster reply.
 * Sincerely,
    BestWebSoft Support Team
 *  Thread Starter [Lisa Thompson](https://wordpress.org/support/users/lisaweb/)
 * (@lisaweb)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/getting-500-error-while-trying-to-create-pdf/#post-9045177)
 * Nevermind – figured out that I didn’t have iconv enabled on my server. All fixed
   now. Thanks!
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/getting-500-error-while-trying-to-create-pdf/#post-9048680)
 * Hi,
 * Thank you for your reply. We are glad that you have found the solution. Feel 
   free to contact our support team with any questions in future.
 * Sincerely,
    BestWebSoft Support Team

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Getting 500 error while trying to create PDF’ is closed to new replies.

 * ![](https://ps.w.org/pdf-print/assets/icon-256x256.gif?rev=2580392)
 * [PDF & Print by BestWebSoft - WordPress Posts and Pages PDF Generator Plugin](https://wordpress.org/plugins/pdf-print/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pdf-print/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pdf-print/)
 * [Active Topics](https://wordpress.org/support/plugin/pdf-print/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pdf-print/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pdf-print/reviews/)

## Tags

 * [500 error](https://wordpress.org/support/topic-tag/500-error/)
 * [pdf](https://wordpress.org/support/topic-tag/pdf/)

 * 4 replies
 * 2 participants
 * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/getting-500-error-while-trying-to-create-pdf/#post-9048680)
 * Status: resolved