Support » Plugin: Business Directory Plugin - Directories for WordPress » Getting 500 error on loading directory pages

  • Resolved asifalpha


    I am getting 500 error on trying to load directory pages.

    I thought that it might be a CPU overload issue – but checked CPANEL and this does not seem to be the issue.

    I also checked the error log and no errors are being recorded

    Thanks in advance

    I am giving the debug information below:

    BD version	5.5.10
    BD database revision (current)	18.3
    BD database revision (installed)	18.3
    Premium Modules	Enhanced Categories - 3.4.1dev
    Table check	OK
    Main Page	325 (publish)
    permalinks-directory-slug	dir_listing
    permalinks-category-slug	dir_category
    permalinks-tags-slug	dir_tag
    permalinks-no-id	0
    recaptcha-on	1
    hide-recaptcha-loggedin	1
    recaptcha-for-submits	0
    recaptcha-for-flagging	0
    recaptcha-for-comments	0
    recaptcha-version	v2
    recaptcha-threshold	0.5
    require-login	1
    enable-key-access	0
    create-account-during-submit-mode	required
    display-terms-and-conditions	1
    terms-and-conditions	PRIVACY POLICY The privacy of our visitors is important to us. We recognize that privacy of your personal information is important. Here is information on what types of personal information we receive and collect when you use visit our website, and how we safeguard your information. We never sell your personal information to third parties. Log Files As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Shaw Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site. Cookies and Web Beacons We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums. We may also use third party advertisements to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites). You can chose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts. TERMS AND DISCLAIMER BY ACCESSING THIS WEB SITE AND USING ANY OF LINKS, YOU ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS AND CONDITIONS IN THIS DISCLAIMER AND TERMS OF USE. Full Disclosure: This website and it’s webmaster does not recommend the use of the mentioned product, nor does it discourage the use of mentioned product. The outgoing links on this website are affiliate links and the webmaster may receive some commission from their use. If you do not agree with the rules contained herein, do not use the Web site. The following rules may be modified from time to time. Continued use of the Web sites by you will constitute your acceptance of any changes or revisions to this Agreement. Your failure to follow the Web sites’ rules, whether listed below or in supplemental notices posted at various points in the Web sites, may result in termination of your access to the Web sites, without notice, in addition to other remedies.
    tracking-on	1
    search-form-in-results	above
    quick-search-fields	Array ( [1] => 1 [2] => 12 )
    quick-search-enable-performance-tricks	1
    disable-cpt	0
    ajax-compat-mode	0
    disable-submit-listing	0
    enqueue-fontawesome-styles	1
    listings-per-page	10
    listing-duration	3650
    listing-renewal	1
    listing-link-in-new-tab	0
    enable-listing-flagging	0
    listing-flagging-register-users	1
    show-contact-form	1
    contact-form-require-login	0
    contact-form-daily-limit	5
    allow-comments-in-listings	do-not-allow-comments
    show-listings-under-categories	1
    status-on-uninstall	trash
    deleted-status	trash
    new-post-status	pending
    edit-post-status	publish
    categories-order-by	name
    categories-sort	ASC
    show-category-post-count	1
    hide-empty-categories	1
    show-only-parent-categories	0
    listings-order-by	modified
    listings-sort	ASC
    listings-sortbar-enabled	1
    listings-sortbar-fields	Array ( [0] => 1 [1] => 12 [2] => 6 [3] => 7 [4] => user_login [5] => date [6] => modified )
    override-email-blocking	0
    listing-email-mode	field
    listing-email-content-type	html
    admin-notifications	Array ( [0] => listing-contact )
    user-notifications	Array ( [0] => new-listing [1] => listing-published [2] => listing-expires )
    email-confirmation-message	Your submission '[listing]' has been received and it's pending review. This review process could take up to 48 hours.
    email-templates-listing-published	Array ( [subject] => [[site-title]] Listing "[listing]" published [body] => Your listing "[listing]" is now available at [listing-url] and can be viewed by the public. )
    email-templates-contact	You have received a reply from your listing at [listing-url]. Name: [name] E-Mail: [email] Message: [message] Time: [date]
    email-templates-payment-abandoned	Array ( [subject] => [[site-title]] Pending payment for "[listing]" [body] => Hi there, We noticed that you tried submitting a listing on [site-link] but didn't finish the process. If you want to complete the payment and get your listing included, just click here to continue: [link] If you have any issues, please contact us directly by hitting reply to this email! Thanks, - The Administrator of [site-title] )
    expiration-notices	Array ( [0] => Array ( [event] => expiration [relative_time] => 0 days [listings] => non-recurring [subject] => Y [body] => Y ) [1] => Array ( [event] => expiration [relative_time] => +5 days [listings] => non-recurring [subject] => Y [body] => Y ) [2] => Array ( [event] => expiration [relative_time] => -1 weeks [listings] => both [subject] => D [body] => D ) [3] => Array ( [event] => renewal [listings] => recurring [subject] => [[site-title]] [listing] renewed [body] => Hey [author], Thanks for your payment. We just renewed your listing [listing] on [date] for another period. If you have any questions, contact us at [site]. ) )
    fee-order	Array ( [method] => label [order] => asc )
    payments-on	0
    payments-test-mode	1
    payments-use-https	0
    currency	USD
    currency-symbol	$
    currency-symbol-position	left
    include-fee-description	0
    payment-message	Thank you for your payment. Your payment is being verified and your listing reviewed. The verification and review process could take up to 48 hours.
    payment-abandonment	0
    payment-abandonment-threshold	24
    show-submit-listing	1
    show-search-listings	1
    show-view-listings	1
    show-directory-button	1
    themes-button-style	theme
    include-button-styles	1
    allow-images	1
    image-min-filesize	0
    image-max-filesize	10000
    image-min-width	0
    image-min-height	0
    image-max-width	500
    image-max-height	500
    use-thickbox	0
    thumbnail-width	150
    thumbnail-height	150
    thumbnail-crop	0
    enforce-image-upload	0
    free-images	2
    use-default-picture	Array ( [1] => excerpt [2] => listing )
    listing-main-image-default-size	wpbdp-thumb
    show-thumbnail	1
    display-sticky-badge	Array ( [1] => excerpt [2] => single )
    authorize-net	0
    WordPress version	5.2.3
    OS	Linux 2.6.32-954.3.5.lve1.4.66.el6.x86_64 x86_64
    PHP version	7.0.33
    MySQL version	10.0.38-MariaDB-cll-lve
    cURL version	7.62.0
    cURL SSL library	OpenSSL/1.0.2k
    Test SSL setup	Test SSL setup...
    • This topic was modified 6 months ago by Marius L. J..
    • This topic was modified 6 months ago by Marius L. J.. Reason: Fixed formatting

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author businessdirectoryplugin


    Hi @asifalpha,

    Sorry that you ran into issues here!

    Can you tell me a bit more?
    – What version of WP are you running here?
    – Have you tried a conflict test yet? Here is an article about how to test for theme and plugin conflicts with Business Directory, which may help pinpoint the issue:

    One thing I see that’s definitely wrong is that you have a very outdated Enhanced Categories module. Contact us here to get an update for that for sure:

    But perform that conflict test first, because I believe it will tell you where the problem lies.

    Please let me know.



    wordpress version being used – WordPress 5.2.3

    I was able to get the plugin to work again -but had to deactivate the Litespeed Cache.

    Can you recommend a cache plugin that is compatible with business directory plugin?

    I also had to deactivate Yoast-SEO and wordpress automatic plugin since there is a conflict with the theme I am using.

    The theme I am using is Studiopress – metro pro theme with genesis

    Is there any way to resolve the theme conflicts since I need to use both these plugins.


    Plugin Author businessdirectoryplugin


    Hi @asifalpha,

    We recommend using W3TC or WP Super Cache as caching plugins that are compatible with our directory. Both should work fine, but you will need to exclude a few pages from the cache to make sure that BD works properly (specifically the Submit Listing page and the Payment Thank You/Payment Cancel pages)

    The theme conflict you’re having between StudioPress and Yoast is best handled by the Yoast team, since we’re unable to debug their code. I’d recommend contacting them about it.

Viewing 3 replies - 1 through 3 (of 3 total)
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