[resolved] Get White screen after trying to log in (4 posts)

  1. sensoryfriendlylearning
    Posted 4 years ago #

    I backed up my site and now I can't get into the site; I can't log in or edit.
    Thank you very much for any help you can give.
    Jeannie Bolstridge

  2. Pioneer Web Design
    Posted 4 years ago #

    Please explain your method of backup as a backup would not impact current site.

  3. sensoryfriendlylearning
    Posted 4 years ago #

    Thank you SO much for your response.
    The two backups I did actually went very well. I backed up our blog with DreamHost on their servers last night and then backed up via sFTP this afternoon onto an external disk. I was planning to update WP after this, but never got there.....
    What I believe happened tonight is that I was trying to put in an Alexa ID into the homepage header and I goofed up that procedure.
    I can not log in - just get a white page. This happened while I was in the Triton-Lite editor page. I emailed the developer but haven't heard from him.
    DreamHost has been very helpful with suggestions, but none worked. For example, I tried tonight in two different ways to restore the newly backed up WP Blog through DreamHost's restore according to Dreamhost's directions, but emails came back saying these restores were unsuccessful.
    Thank you very much !

  4. sensoryfriendlylearning
    Posted 4 years ago #

    This issue was resolved by the DreamHost engineer. Thank you so much for your quick support, Seacoast Web Design.

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