“get ticket” button not working

  • Resolved terryclayton79

    (@terryclayton79)


    2 years, 5 months ago

    Hi.

    Our events have been created fine, but the “get tickets” button is not working, and you cannot add tickets with the plus sign above it either.

    Have checked for theme conflicts and disabled all other plug ins.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Rafsun Chowdhury

    (@rafsuntaskin)

    2 years, 5 months ago

    Hi,

    Sorry to know that you are facing such an issue.

    I can see some JS errors in the Event page that are causing the Ticket button to not work: https://d.pr/i/8SyPxY

    Please make sure that you are using the latest version of both Event Tickets and Event Tickets Plus.

    Also, are you using any plugin to Minify and cache JS files? Try disabling that and clearing the cache.

    I can see that you have also opened a ticket in our support. I will take over that ticket to further help you if needed.

    Let me know how it goes.

    Regards

    landenkerr

    (@landenkerr)

    2 years, 5 months ago

    Hi,

    I’m having this same issue. The page I need help with is: https://landenkerr.com/event/left-bank-christmas-walk-december-7th/

    Thread Starter terryclayton79

    (@terryclayton79)

    2 years, 5 months ago

    Yours looks like mine did. I deactivated the plugin that optimizes JS. Havent had a problem since. I was hesitant because its automatically installed by wordpress, but it solved my problem.

    landenkerr

    (@landenkerr)

    2 years, 5 months ago

    Thank you so much, I deactivated the Page Optimize plugin and it is now working!

    Plugin Support Erica

    (@eeide)

    2 years, 5 months ago

    Hi @terryclayton79 and @landenkerr,

    Glad to hear you both solved the issue, and thanks for helping each other out, as well!

    Please feel free to open a new thread if any other questions come up and we’d be happy to help. 🙂

    Thank you,
    Erica

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘“get ticket” button not working’ is closed to new replies.