Support » Plugin: WP Bitly » “Get Shortlink” button not appearing on new posts

  • Hello,

    A client of mine just created a new post and the “get shortlink” button is not appearing on new posts. It still appears previously published posts.

    I’ve turned on debug mode and tried disconnecting and reauthorizing the bit.ly connection with no luck.

    Let me know what other information can provide to help sort this out. Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Temerity Studios

    (@temeritystudios)

    Couple of quick questions for you;

    Is this using the latest version of the plugin? (Assuming so, but double checking for clarity)

    Have you double checked that the post type you are viewing is in the list of allowed post types (/wp-admin/options-writing.php, Post Types, links will only be generated for those post types selected here)?

    Is the WP Bitly meta box appearing on the right side, and if so, have you or the client tried using the regenerate link to see if that fixed the issue?

    Thanks for the quick reply.

    We’re using the latest version of the plugin and WP.

    It’s on a plain standard post type and posts are checked in the settings.

    The WP Bitly meta box wasn’t appearing on the right sidebar either.

    As a quick update — I instructed the client to publish the post that she was having the issue with and just log in to bit.ly to manually generate a link.

    Upon publishing, the “get shortcode” button and WP Bitly meta box appeared on the post.

    The client swears that typically these items appear for her even when posts are only saved as a draft and not published. I haven’t used the plugin enough myself to know if that’s accurate or not.

    Can you confirm that the button and meta box should only appear on a post after it’s published? Or, if it should appear on anything saved as a draft, hopefully that helps you diagnose.

    Thanks again!

    Plugin Author Temerity Studios

    (@temeritystudios)

    The plugin doesn’t generate links for drafts as these may never see the light of day. It will generate shortlinks for any post (or page) that is published or scheduled to be published at a later date.

    If your client needs a shortlink for a future post so that they can schedule social media sharing around it, they can schedule the post by setting the date in the WordPress Publish meta box, and clicking Schedule. At this point WP Bitly will generate a shortlink that they can use.

    Hope this helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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