Support » Plugin: Infusionsoft Gravity Forms Add-on » Get ready for some serious troubleshooting

  • It works, but when we added the Age field into the feed the submission were failing with just a blank white screen showing up.

    In the PHP error log there was:

    [05-Jan-2017 10:02:22 UTC] PHP Fatal error:  Uncaught [DatabaseError]Error adding contact
    Attempted: 1 time(s).
      thrown in /home/***/public_html/wp-content/plugins/infusionsoft/Infusionsoft/App.php on line 99

    We asked the Infusionsoft support about this and they told us the Age field must be a text type field and not a numberic field. That fixed the issue.

    I wish this error would just be logged in to the form entry and wouldn’t break the form submission like that.

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  • It’s even worse.

    I tried to do a test submission but it failed – ended up in white screen. The Infusionsoft server took more than 30 seconds to respond, as I found in the error log:

    [01-Feb-2017 20:06:24 UTC] XML-RPC: xmlrpcmsg::parseResponseHeaders: HTTP error, got response: HTTP/1.1 504 Gateway Timeout
    [01-Feb-2017 20:06:24 UTC] PHP Fatal error:  Uncaught Didn't receive 200 OK from remote server. (HTTP/1.1 504 Gateway Timeout)
    Attempted: 1 time(s).
      thrown in /home/site/public_html/wp-content/plugins/infusionsoft/Infusionsoft/App.php on line 99

    The form submission should never fail like that. It should try to connect to Infusionsofr server for 5 seconds and if it fails, store the error for admin and move on with the submission.

    Same applies to the previous fatal error I mentioned in my last message here.

    Can I get some attention here please?

Viewing 1 replies (of 1 total)
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