Title: Get rates error
Last modified: March 17, 2023

---

# Get rates error

 *  Resolved [Dee Adesanwo](https://wordpress.org/support/users/bliteknight/)
 * (@bliteknight)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/get-rates-error/)
 * There has been a change to the API calls for getting rates – when trying to get
   rates it will fail if no origin phone address does not exists. This was working
   yesterday but stopped working today.
 * In the frontend I just see “Unexpected server error. retry”
 * So I turned on logging to I see what was goin on that is when I saw this error:
 * [17-Mar-2023 15:38:37 UTC] wcc_server_error_response Error: The WooCommerce Shipping&
   Tax server returned: Bad Request Phone number must be provided in the “Origin
   address” tab. ( 400 ) (WC_REST_Connect_Shipping_Rates_Controller)
 * After I entered my phone number, it works again. The front end needs to be updated
   to reflect what the actual error is.
    -  This topic was modified 3 years, 2 months ago by [Dee Adesanwo](https://wordpress.org/support/users/bliteknight/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [Nami](https://wordpress.org/support/users/woonami/)
 * (@woonami)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/get-rates-error/#post-16578326)
 * Hi there [@bliteknight](https://wordpress.org/support/users/bliteknight/) !
 * Thank you for reaching out here!
 * Could you please reach out to our support via the support page: [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)
   
   When contacting, please include system status report and the link to this forum.
 * To further comment on the issue; an issue like this could be due to conflict 
   with the current checkout page as well. To rule out such a possibility, it is
   best to except for WooCommerce and WooCommerce Shipping and Tax plugins and see
   if the error code stays the same.
 * Thank you!

Viewing 1 replies (of 1 total)

The topic ‘Get rates error’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-services/assets/icon-256x256.png?rev=3234419)
 * [WooCommerce Tax (formerly WooCommerce Shipping & Tax)](https://wordpress.org/plugins/woocommerce-services/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-services/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-services/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-services/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-services/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-services/reviews/)

## Tags

 * [shipping rates](https://wordpress.org/support/topic-tag/shipping-rates/)
 * [usps](https://wordpress.org/support/topic-tag/usps/)

 * 1 reply
 * 2 participants
 * Last reply from: [Nami](https://wordpress.org/support/users/woonami/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/get-rates-error/#post-16578326)
 * Status: resolved