• Resolved eroubos

    (@eroubos)


    I’m trying to transfer a site to a new server but when I click “Get download link” at the “Source” site, keeps loading forever and I don’t get any link.
    It’s not a large file, just 16.5 MB.
    Could you please help?
    Thank you in advance.

    • This topic was modified 3 months, 2 weeks ago by eroubos.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @eroubos I’m really sorry to hear that the “Get Download Link” is not working for you. I’m happy to help though, and I’m sure we can get this resolved.

    To troubleshoot further, I was hoping you can share with us the results of the AJAX call that tries to get the download link. I made a 2 minute video to show you how to do that, it’s not as hard as it sounds – https://youtu.be/gxTAGHhHIc0 – is this something you can help with?

    Thanks!
    – Brad

    Hi Brad, firstly I’d like to thank you for your amazing support.
    I’ve tried the above and I’m even more confused now… 🙂
    I’m getting a Status Code: 200 and a successful response but the link doesn’t appear and keeps loading.

    https://imgur.com/a/Es9Dqsk

    I got the link from the response, I removed the unnecessary “\” etc. and I had something like “http:\\foxsportsstories.com\wp-admin\admin-ajax.php?action=boldgrid_backup_download&t=a744fddc*****” but when I paste it to the Source site I’m getting a “You must enter valid a URL address” error.

    Thank’s again for your help.

    Plugin Author Brad Markle

    (@bwmarkle)

    Thanks @eroubos for getting back to us!

    It looks like we’re troubleshooting two different issues. The first one is why the spinner keeps spinning, and the second one is the “You must enter valid a URL address” error.

    For the first issue, where it keeps spinning… In your testing, you are clicking on the “Network” tab. Can you click the “Console” tab and check for any error messages?

    For the second issue, “You must enter valid a URL address… Can you change:
    http:\\foxsportsstories.com\wp-admin\admin-ajax.php?action=boldgrid_backup_download&t=a744fddc*****
    … to
    http://foxsportsstories.com/wp-admin/admin-ajax.php?action=boldgrid_backup_download&t=a744fddc*****
    … basically change all of the back slashes \ to forward slashes /

    Fingers crossed, I think that should fix it!
    – Brad

    Thank you again for your help Brad.

    Regarding the first issue you can find a screenshot of the errors here:
    https://imgur.com/a/50hkJ5x

    For the second issue I feel very stupid. However, your suggestion did’t give the required results. I got a success message that the backup was restored from the source site, but when I visited the Homepage, I got the WordPress Fresh Installation Page. So I had to install the WP again. It was an empty site so no harm done but it’s strange, isn’t it?

    Thank you

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @eroubos thanks for the quick response!

    Regarding the first issue you can find a screenshot of the errors here:
    https://imgur.com/a/50hkJ5x

    Thanks for the screenshot! We’ve finally got an error message showing what has caused this issue. I’ve created a GitHub ticket and we’ll get that addressed.

    For the second issue I feel very stupid. However, your suggestion did’t give the required results. I got a success message that the backup was restored from the source site, but when I visited the Homepage, I got the WordPress Fresh Installation Page. So I had to install the WP again. It was an empty site so no harm done but it’s strange, isn’t it?

    If the restoration says it was successful, but it doesn’t look like anything has happened, we’ll want to review the restore.log file to see if it has any clues as to what happened. You may run into a little hiccup when trying to find that log file. I created this video to walk you through it – https://youtu.be/sGO9jOS7kLs – It’s 3:40 long…

    Thanks!
    – Brad

    Hi Brad thank you for your reply,
    The strange things continue to happen, I can normally see the Logs in Tools tab.

    https://imgur.com/a/QQ4lltU

    Thank you again for your time.

    Plugin Author BoldGrid

    (@boldgrid)

    Hi @eroubos,

    From what I see, the backup file was restored successfully.

    […] but when I visited the Homepage, I got the WordPress Fresh Installation Page. So I had to install the WP again. It was an empty site so no harm done but it’s strange, isn’t it?

    I don’t think I’ve seen this before. From what I’ve googled, it could be caused by a table prefix mismatch.

    This one is a bit difficult to troubleshoot remotely, without being able to login and test things myself. I’m going to take a look at a few things and get back to you soon.

    Thanks,
    – Brad

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @eroubos,

    I’ve spent the morning / early afternoon working on a patch version of Total Upkeep. This patch version, when restoring a backup, will log more details about the new database that is being restored. Because you’re seeing an install screen after restoring a backup, we’ll need to look at the database closer…

    On your “new” WordPress site, you’ll need to upgrade to this patch version of Total Upkeep. To do so, you’ll need to:

    1. Install the WP Rollback plugin
    2. Upgrade Total Upkeep to the b.issue-342.202007161319 version

    Others have helped troubleshoot by upgrading to a troubleshooting patch. I have a video here – https://youtu.be/LeLEdcaz4uk?t=150 – you’ll just need to use the “b.issue-342.202007161319” version rather than the “tmp-transfer-log” version referenced in the video.

    After you upgrade, attempt the restore again and share your log file. This time the log file will include information about your databases, which should help us troubleshoot.

    I hope I’m not asking too much. If you have any questions, just let me know, I’m happy to help further.

    Thanks!
    – Brad

    Brad thank you again for spending so much time for my issue.

    I followed your steps but now when I hit the “Restore” button I get a
    “Total Upkeep – Restoration failed
    Could not extract file from archive.: ./”
    error.

    You can find the log here:
    https://imgur.com/a/kYkTsQw

    Thank you

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @eroubos,

    I’m sorry we’re having so many issues here. I really want to get this sorted out for you. Whatever I can do to help!

    The first backup you tried restoring was boldgrid-backup-79a8b862-uploaded-1594822461.zip. It says it restored successfully, but then your WordPress installation showed the install screen.

    The next backup you’re trying to restore is boldgrid-backup-79a8b862-uploaded-1594996394.zip. This time, it is not unzipping successfully and giving a invalid_file_ziparchive – could not extract file from archive error.

    1. For the backup that failed, boldgrid-backup-79a8b862-uploaded-1594996394.zip, do you have a copy of the log file that shows the backup was actually created successfully?

    2. Can you think of anything that may have changed between the first backup and the second? Based on the timestamps in the filenames, the backups were created 2 days apart.

    3. Can you try once more to make a new backup and restore it? This second backup may be a fluke – maybe there’s an error in the log… If we can try once more

    4. For a little more in depth troubleshooting, feel free to email support@boldgrid.com and mention this forum thread – we might be able to help a little more via email than what can be done here in the forums.

    Thanks,
    – Brad

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @eroubos,

    I keep looking at your last error message, and it appears that it is trying to extract a file named “./”.

    Instead of a file being “file.txt” or “file.jpg”, it’s trying to extract a file named “./”.

    Can you tell us a little more about the servers you’re working with? For example, is the server you’re creating a backup ON Windows and the server you’re restoring TO linux?

    It’s strange that “./” was not in your first backup, but it is in your second backup.

    Thanks again,
    – Brad

    Hello Brad, sorry for the delayed answer,

    I’ve created a new backup but I get the same error
    “Total Upkeep – Restoration failed
    Could not extract file from archive.: ./”

    I’m sending you the log file:

    https://imgur.com/a/xjk8kYD

    Regarding the servers, I’m pretty sure that are both Linux.

    Thank you.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @eroubos,

    I’d like to suggest again – that we are available for support via support@boldgrid.com. If you email that and mention this forum thread, our support team can help a little more in depth. It can be difficult to troubleshooting back and forth in a forum when there’s quite a few things to check.

    The error we’re trying to troubleshoot is “Could not extract file from archive”. Total Upkeep is using WordPress’ own unzip functions, and those WordPress functions are having trouble unzipping the file.

    1. The zip file that you’re restoring, can you find the log file for it on the original server that shows the zip file was created successfully?

    2. If you download the zip file to your own desktop, can you actually unzip it there?

    3. If you go to Total Upkeep > Settings > Backup Process > Compressor – you can change the compressor. Do you have the same issues with backups created using ZipArchive, PclZip, and System zip?

    Again, we may be able to save you some time troubleshooting if you wanted to email support@boldgrid.com for more info.

    Thanks!
    – Brad

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @eroubos,

    I just wanted to say thanks again for helping us with all the troubleshooting. Just to close out this issue, we were able to get your site transferred, and we did so creating two backups instead of one.

    Throughout the process, we created several GitHub tickets with ideas on how to improve the process in the future:

    1. https://github.com/BoldGrid/boldgrid-backup/issues/360
    2. https://github.com/BoldGrid/boldgrid-backup/issues/340
    3. https://github.com/BoldGrid/boldgrid-backup/issues/361

    Thanks again!
    – Brad

    Hy Brad,
    Thank you once again for your amazing support.
    Take care!

    • This reply was modified 2 months, 3 weeks ago by eroubos.
Viewing 15 replies - 1 through 15 (of 15 total)
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