Geolocation Not Pre-filling Country for Local Customers in Checkout and Cart

  • problematichild

    (@problematichild)


    1 week, 3 days ago

    Hello WooCommerce Support,

    We have set the Default Customer Location to Geolocate in our WooCommerce store, and it is successfully detecting customers from outside the country. However, we have noticed that for customers located within the same country as our store’s base location, the geolocation feature is not automatically filling in the country field during shipping calculations on the cart and checkout pages.

    Here are the details of the issue:

    • For international customers, the geolocation correctly detects the country and applies the appropriate settings for shipping.
    • For local customers (those within the store’s base country), the country field is not pre-filled, requiring users to manually select it for shipping calculations.

    We would like to understand if this is the expected behavior for WooCommerce Geolocation. Is there any way to configure geolocation so that local users (within the store’s base country) also have their country automatically detected and pre-filled in the shipping fields?

    Could you provide guidance on whether any settings need to be adjusted or if this requires a custom solution?

    Thank you for your assistance.

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem a11n

    (@shameemreza)

    1 week, 3 days ago

    Hi @problematichild

    The Geolocation feature is primarily designed to handle international customers and to apply the appropriate taxes and shipping rates based on their locations. For customers within the same country as your store’s base location, the system assumes that they can easily select their country from the dropdown menu during the checkout process.

    However, if you’d like to have the country field pre-filled for local customers as well, this would require some custom coding. I would recommend that you contact a developer or use a plugin that can add this functionality to your site.

    I hope this clarifies your concern. If you have any other questions, feel free to ask.

Viewing 1 replies (of 1 total)
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