Support » Plugin: GDPR Cookie Compliance (CCPA, PIPEDA ready) » Geo Location Doesn’t Seem To Work

  • I purchased the premium add-on for the geolocation feature, but it is not working. I set it to EU only, but here I sit in Tennessee and I still get the cookie banner. Google Analytics sees me in Tenn. I disabled the add on plugin and reactivated it, cleared the cache in WordPress, purged the cache at my CDN, cleared the cache on both Firefox and Chrome and yet I still see the banner.
    What am I missing? Was I supposed to install some kind of geo software?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Jan Dembowski


    Forum Moderator and Brute Squad

    I purchased the premium add-on

    @mooveagency Don’t support your customers on this site. That’s not allowed. I’ve archived your reply.

    @a2zsc For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Moderator Jan Dembowski


    Forum Moderator and Brute Squad

    @mooveagency I have flagged your account. That just means that your post will need to be approved and @ notifications from you will not work.

    This is the second time you’ve seen that you can’t support customers here.

    Please stop doing that. Send your customers to your site for support instead. Only support users of the free plugin on WordPress.ORG here.

    If you need to contact the moderators about this then you can do so via the Slack #forums channel.

    To use that channel you need a Slack account. You can obtain one via these instructions.

Viewing 2 replies - 1 through 2 (of 2 total)
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