Support » Plugin: Genesis Simple Hooks » Genesis is taking too long to respond to password changes

  • spiritualawakening1

    (@spiritualawakening1)


    Hi,
    My website runs on genesis, and after a recent theme update, I was locked out of my website after changing my password. Before this particular incident, I would get locked out after changing my password and then after waiting for about an hour, I would be able to log back in. From what I understand from my web developer, this is because of the huge number of coding that comes with genesis. Apparently, it takes longer for genesis to recognise new passwords changes, hence me being locked out. Unfortunately, this last time, I could not log back in even after an hour. My web developer had to intervene by removing the restriction that was placed on my account from the security plugin I use.

    My question is, has anyone else reported a similar issue and if so, what are you going to do about it?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello @spiritualawakening1,

    Password resets are controlled by WordPress and not Genesis. If you’re experiencing a slow response for password resets, I would suggest checking for a plugin conflict on your site.

    To test, disable all your plugins at the same time (even the ones you think aren’t causing an issue) to see if that resolves the issue.

    You might also wish to reconfigure the settings of the security plugin you’re using to ensure password resets happen in a timely manner.

    Please let me know if you have any questions.

    spiritualawakening1

    (@spiritualawakening1)

    Hi,
    Thanks for the clarification. It’s much appreciated.

    You’re very welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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