Support » Plugin: Genesis Connect for WooCommerce » Genesis Connect removes Woo Thumb lightbox

  • When Genesis Connect for Woocommerve is activated the single-product lightbox is disabled. Is there a workaround for this?

    Happens on any single page on multiple sites

    Genesis Connect for WooCommerce
    Version 0.9.10

    Version 3.4.4

    • This topic was modified 3 years, 2 months ago by sahdow.
    • This topic was modified 3 years, 2 months ago by sahdow.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @sahdow,

    I couldn’t reproduce this on my test website, using the latest WordPress ( 4.9.7 ), Genesis ( 2.6.1 ), Genesis Sample child theme ( 2.6.0 ), WooCommerce ( 3.4.4 ) and Genesis Connect for WooCommerce ( 0.9.10 ).

    In case the issue still persists with all other plugins disabled, you can file a technical ticket ( ), along with the link to your website and any further information.

    I have also run into this issue. Running all up to date versions of themes, plugins and core as of Nov 9 2018.

    System info. Using the Genesis Sample theme.

    ### WordPress ###

    WordPress Version: 4.9.8 ✔
    WordPress Multisite: No
    WordPress Memory Limit: 40M
    WordPress Debug Mode: Yes
    WordPress Debug Log: No
    WordPress Script Debug Mode: No
    WordPress Cron: Yes
    WordPress Alternate Cron: No
    Background tasks: Yes ✔

    ### Active Plugins ###

    CKEditor WYSIWYG for Gravity Forms: by Adrian Gordon – 1.15.0 ✔
    Debug Bar: by wordpressdotorg – 0.9 ✔
    Display Featured Image for Genesis: by Robin Cornett – 3.0.1 ✔
    Duplicator: by Snap Creek – 1.2.52 ✔
    Genesis Connect for WooCommerce: by StudioPress – 1.0 ✔
    Genesis Visual Hook Guide: by Christopher Cochran – 1.0.0 ✔
    Genesis Widget Column Classes: by Jory Hogeveen – ✔
    GP Limit Checkboxes: by David Smith – 1.2.3 ✔
    Gravity Perks: by Gravity Wiz – 2.0.11 ✔
    Gutenberg: by Gutenberg Team – 4.2.0 ✔
    Health Check & Troubleshooting: by The community – 1.2.1 ✔
    Imsanity: by Exactly WWW – 2.4.1 ✔
    Meow Gallery: by Jordy Meow, Thomas Kim – 3.0.4 ✔
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2 ✔
    WooCommerce: by Automattic – 3.5.1 ✔
    WooCommerce Gutenberg Products Block: by Automattic – 1.1.2 ✔
    WooCommerce Menu Cart: by Jeremiah Prummer, Ewout Fernhout – 2.7.2 ✔
    WP Display Header: by Konstantin Obenland – 6 ✔

    ### Web Server ###

    Software: Apache/2.4.37 (cPanel) OpenSSL/1.0.2p mod_bwlimited/1.4
    Port: 443

    ### PHP ###

    Version: 7.0.32 ✔
    Memory Limit: 3000M
    Maximum Execution Time: 180
    Maximum File Upload Size: 1000M
    Maximum File Uploads: 20
    Maximum Post Size: 2000M
    Maximum Input Variables: 2000
    cURL Enabled: Yes (version 7.62.0)
    OpenSSL: OpenSSL 1.0.2p 14 Aug 2018 (268443919)
    Mcrypt Enabled: Yes
    Mbstring Enabled: Yes
    Loaded Extensions: Core, date, libxml, openssl, pcre, zlib, filter, hash, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dba, dom, enchant, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, json, ldap, exif, mcrypt, mysqlnd, odbc, PDO, pgsql, Phar, posix, pspell, shmop, SimpleXML, snmp, soap, sockets, sqlite3, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlwriter, xsl, zip, mysqli, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, wddx, xmlreader, xmlrpc, Zend OPcache

    ### MySQL ###

    Version: 5.6.41 ✔
    Database Character Set: latin1
    Database Collation: latin1_swedish_ci

    Plugin Contributor Nick C


    Hi, @bozzmedia.

    Thanks for this report.

    I cannot reproduce this so far either. I see the magnifying glass button with Genesis Sample and Genesis Connect active:

    Screenshot showing WooCommerce magnifying glass button on a product thumbnail

    There are a few things to check:

    1. Try disabling all other plugins temporarily except for Genesis Connect and WooCommerce.

    2. Review your browser’s JavaScript console for errors. (Broken JavaScript can prevent that magnifying glass button from showing.)

    3. If you’re using custom WooCommerce template files in your child theme, try removing or renaming them temporarily.

    Thread Starter sahdow


    I forgot I had posted this here’s the soliton that worked for me. I applied it to /lib/theme-defaults.php or if you don’t have one in your child theme you can apply to functions.php or you could just as easily create a functionality plugin for WooCommerece

    * Fix Gallery Lightbox
    add_action( ‘after_setup_theme’, ‘genesis_theme_setup’ );
    function genesis_theme_setup() {
    add_theme_support( ‘wc-product-gallery-zoom’ );
    add_theme_support( ‘wc-product-gallery-lightbox’ );
    add_theme_support( ‘wc-product-gallery-slider’ );

    • This reply was modified 2 years, 11 months ago by sahdow.
    • This reply was modified 2 years, 11 months ago by sahdow.
    • This reply was modified 2 years, 11 months ago by sahdow.

    I will dig into this further. As of now I have no console errors and we are not using any custom templates.

    Thanks @sahdow for sharing your fix, I will also try this out.


    Looks like I’ve got an older version of Genesis sample, before the the 2.3+ updates. That’s probably the culprit.

Viewing 7 replies - 1 through 7 (of 7 total)
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