Support » Plugin: Genesis Communities CPT » Genesis Communities CPT Plugin

  • Resolved sunnyfl

    (@sunnyfl)


    I have installed/activated Genesis Communities CPT Plugin which did not show-up in my WP dashboard with website (http://flpalmbeach.com). And I could not find how to access the plugin without the house icon and the word “communities”. I want to use this plugin on a page of my website.

    I tried uninstalling and reinstalling in WP and on godaddy: the plugin, my Genesis Sample Child Theme, and the Genesis Parent Framework. And the plugin still does not show-up in my WP dashboard.

    Would you please help me figure out why the plugin does not show-up in my wp dashboard?
    My website is http://flpalmbeach.com
    Thank you for your time!
    Cecile

    • This topic was modified 3 years, 4 months ago by sunnyfl.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Jackie D’Elia

    (@jdelia)

    Hi Cecile,
    Sorry that the plugin is not working as expected. It might be due to a conflict with another plugin. To rule that out, would you please deactivate all other plugins and see if the icon shows in your WP Dashboard?

    Thread Starter sunnyfl

    (@sunnyfl)

    Hi Jackie,
    I deactivated all plugins including Communities and then activated Communities only. The plugin does not show up yet. What should I try next?

    Plugin Author Jackie D’Elia

    (@jdelia)

    What version of Genesis and Genesis Sample are you using? I’d like to set up a test site to see if I can replicate the issue. You can activate your plugins in the meantime. It might take a day or two to test on my end but I will report back my findings here.

    • This reply was modified 3 years, 4 months ago by Jackie D'Elia.
    Thread Starter sunnyfl

    (@sunnyfl)

    Thank you Jackie! I appreciate your help. I have Genesis Framework Version 2.5.3 and Genesis Sample Theme Version 2.3.0. Is there a work around… like putting the code for the Communities plugin straight onto my WordPress site? Thanks!

    Plugin Author Jackie D’Elia

    (@jdelia)

    Are you comfortable editing one of the plugin files? Do you have FTP access to your site?

    Thread Starter sunnyfl

    (@sunnyfl)

    Jackie,
    I am willing to try it if I have step by step instructions. But also something weird just happened after I went into godaddy and cleared everything again with the plugins off. Suddenly a couple of minutes ago the communities plugin suddenly shows up… maybe 10 minutes after all the plugins have been added back. Now I am guessing that it might have been something wrong on godaddy.

    Plugin Author Jackie D’Elia

    (@jdelia)

    Glad to hear that. Please let me know if anything changes. I’ll be updating the menu position for the WP dashboard of the plugin in the next release to reduce a chance of conflict. It might be that when you activated Community first, it was able to grab the available menu position.

    Thanks for reporting this.

    • This reply was modified 3 years, 4 months ago by Jackie D'Elia.
    Thread Starter sunnyfl

    (@sunnyfl)

    Thank you for your assistance! I really do appreciate your time involved in helping me. It is a great plugin and I am very glad that I can now use it! THANKS!

    Plugin Author Jackie D’Elia

    (@jdelia)

    My pleasure. Enjoy. 🙂

Viewing 9 replies - 1 through 9 (of 9 total)
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