Title: Generic Exception Last modified: August 24, 2016 --- # Generic Exception * [warrenwadenim](https://wordpress.org/support/users/warrenwadenim/) * (@warrenwadenim) * [11 years ago](https://wordpress.org/support/topic/generic-exception/) * I’ve got two Contact 7 forms pushing to Salesforce Web-to-Case (below) and Web- to-Lead. I’m receiving the following process result while in debug mode “Exception: common.exception.SalesforceGenericException” and I’m not able to push past it. Any thoughts on how to troubleshoot this? * ``` *** Service *** Array ( [name] => Salesforce - Web-to-Case [url] => https://www.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8 [forms] => Array ( [0] => cf7_5604 ) [success] => [failure] => [timeout] => [mapping] => Array ( [0] => Array ( [val] => 1 [lbl] => OID [src] => 00D80000000PQrw [3rd] => oid ) [1] => Array ( [lbl] => Your Name [src] => ContactName [3rd] => SuppliedName ) [2] => Array ( [lbl] => Company [src] => Company [3rd] => SuppliedCompany ) [3] => Array ( [lbl] => Email [src] => Email [3rd] => SuppliedEmail ) [4] => Array ( [lbl] => Quick Description of the Problem [src] => subject [3rd] => Subject ) [5] => Array ( [lbl] => Long Description [src] => Description [3rd] => Description ) [6] => Array ( [lbl] => Reason for Case [src] => reason [3rd] => Reason ) [7] => Array ( [lbl] => Priority [src] => priority [3rd] => Priority ) [8] => Array ( [lbl] => Type of Case [src] => type [3rd] => Type ) [9] => Array ( [lbl] => Estimated Number of Hours [src] => EstHours [3rd] => 00N80000004zYs9 ) [10] => Array ( [val] => 1 [lbl] => Status [src] => New [3rd] => Status ) [11] => Array ( [val] => 1 [lbl] => Case Origin [src] => Web [3rd] => Origin ) ) [separator] => , ) *** Post (Form) *** https://nowitmatters.com/support/ Array ( [_wpcf7] => 5604 [_wpcf7_version] => 4.1.1 [_wpcf7_locale] => en_US [_wpcf7_unit_tag] => wpcf7-f5604-p5601-o1 [_wpnonce] => 635bbec723 [ContactName] => Warren Wade [company] => Now IT Matters Again [email] => warren+testtesttest@nowitmatters.com [phone] => 123654789 [reason] => Bug/Problem (user error/config problems) [priority] => High [type] => Problem [EstHours] => 4 [subject] => Jalldooekkw [Description] => Lkijasdlfkjasdfoiju [_wpcf7_is_ajax_call] => 1 ) *** Post (to Service) *** Array ( [timeout] => 10 [body] => Array ( [oid] => 00D80000000PQrw [Subject] => Jalldooekkw [Description] => Lkijasdlfkjasdfoiju [Reason] => Bug/Problem (user error/config problems) [Priority] => High [Type] => Problem [Status] => New [Origin] => Web ) ) *** Response *** Array ( [headers] => Array ( [date] => Tue, 21 Apr 2015 17:02:41 GMT [set-cookie] => BrowserId=IKV3pXuKShenhtMqL5yb1Q;Path=/;Domain=.salesforce.com;Expires=Sat, 20-Jun-2015 17:02:41 GMT [expires] => Thu, 01 Jan 1970 00:00:00 GMT [cache-control] => private,s-maxage=0 [content-type] => text/html;charset=UTF-8 [is-processed] => true Exception:common.exception.SalesforceGenericException [connection] => close ) [body] => [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array ( [0] => WP_Http_Cookie Object ( [name] => BrowserId [value] => IKV3pXuKShenhtMqL5yb1Q [expires] => 1434819761 [path] => / [domain] => .salesforce.com ) ) [filename] => ) ``` * [https://wordpress.org/plugins/forms-3rdparty-integration/](https://wordpress.org/plugins/forms-3rdparty-integration/) Viewing 2 replies - 1 through 2 (of 2 total) * Thread Starter [warrenwadenim](https://wordpress.org/support/users/warrenwadenim/) * (@warrenwadenim) * [11 years ago](https://wordpress.org/support/topic/generic-exception/#post-6040126) * Sorry, that wasn’t my most recent debug: * ``` ** Service *** Array ( [name] => Salesforce - Web-to-Case [url] => https://www.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8 [forms] => Array ( [0] => cf7_5604 ) [success] => [failure] => [timeout] => 10 [mapping] => Array ( [0] => Array ( [val] => 1 [lbl] => OID [src] => 00D80000000PQrw [3rd] => oid ) [1] => Array ( [lbl] => Your Name [src] => ContactName [3rd] => name ) [2] => Array ( [lbl] => Company [src] => Company [3rd] => company ) [3] => Array ( [lbl] => Email [src] => Email [3rd] => email [Quoted text hidden] [company] => Test [email] => warren+wade@nowitmatters.com [phone] => 1236547890 [reason] => Bug/Problem (user error/config problems) [priority] => High [type] => Problem [EstHours] => 5 [subject] => A problem [Description] => jadsj;lads;lk [_wpcf7_is_ajax_call] => 1 ) *** Post (to Service) *** Array ( [timeout] => 10 [body] => Array ( [oid] => 00D80000000PQrw [subject] => A problem [description] => jadsj;lads;lk [reason] => Bug/Problem (user error/config problems) [priority] => High [type] => Problem [status] => New [Origin] => Web ) ) *** Response *** Array ( [headers] => Array ( [date] => Tue, 21 Apr 2015 17:35:15 GMT [set-cookie] => BrowserId=tOgiQZk_Q8mH0QU4hKntvg;Path=/;Domain=.salesforce.com;Expires=Sat, 20-Jun-2015 17:35:15 GMT [expires] => Thu, 01 Jan 1970 00:00:00 GMT [cache-control] => private,s-maxage=0 [content-type] => text/html;charset=UTF-8 [is-processed] => true Exception:common.exception.SalesforceGenericException [connection] => close ) [body] => [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array ( [0] => WP_Http_Cookie Object ( [name] => BrowserId [value] => tOgiQZk_Q8mH0QU4hKntvg [expires] => 1434821715 [path] => / [domain] => .salesforce.com ) ) [filename] => ) ``` * Plugin Author [zaus](https://wordpress.org/support/users/zaus/) * (@zaus) * [11 years ago](https://wordpress.org/support/topic/generic-exception/#post-6040434) * My guess is you’re not mapping the ’email’ field correctly – note the case in the “post form” section, and thus there is no email in the “post service” section because you have it looking for ‘Email’. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Generic Exception’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/forms-3rdparty-integration.svg) * [Forms: 3rd-Party Integration](https://wordpress.org/plugins/forms-3rdparty-integration/) * [Frequently Asked Questions](https://wordpress.org/plugins/forms-3rdparty-integration/#faq) * [Support Threads](https://wordpress.org/support/plugin/forms-3rdparty-integration/) * [Active Topics](https://wordpress.org/support/plugin/forms-3rdparty-integration/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/forms-3rdparty-integration/unresolved/) * [Reviews](https://wordpress.org/support/plugin/forms-3rdparty-integration/reviews/) * 2 replies * 2 participants * Last reply from: [zaus](https://wordpress.org/support/users/zaus/) * Last activity: [11 years ago](https://wordpress.org/support/topic/generic-exception/#post-6040434) * Status: not resolved