Title: Generic error
Last modified: May 29, 2019

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# Generic error

 *  Resolved [GregF](https://wordpress.org/support/users/gregf/)
 * (@gregf)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/generic-error-3/)
 * Hi. I’m using shortcodes to individual products on this page. When checking out,
   I get a green checkmark on the Stripe popup, however before the confirmation 
   page appears, I get the following error:
 * ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled
   in your browser and try again.
 * The error occurs in both Chrome and Firefox, which have JS and cookies enabled.
   No errors are reported in Console or the debug log. Caching has been disabled.
   Stripe is currently in test mode, if you want to try it.
 * Thanks.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fgeneric-error-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Alexander C.](https://wordpress.org/support/users/alexanderfoxc/)
 * (@alexanderfoxc)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/generic-error-3/#post-11587115)
 * Hi Greg.
 * The error message you’re referring to isn’t showing by our plugin.
 * Brief googling indicates that this error is caused by WP Spamshield. Try to disable
   it and make another test payment.
 * If you don’t have it installed, then try to disable LiteSpeed caching plugin 
   and make the payment.
 *  Thread Starter [GregF](https://wordpress.org/support/users/gregf/)
 * (@gregf)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/generic-error-3/#post-11589040)
 * Thanks for checking on this. I disabled WP Spamshield and was able to test Stripe
   successfully.
 * Thanks again.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Generic error’ is closed to new replies.

 * ![](https://ps.w.org/stripe-payments/assets/icon-128x128.png?rev=2705524)
 * [Accept Stripe Payments](https://wordpress.org/plugins/stripe-payments/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/stripe-payments/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [GregF](https://wordpress.org/support/users/gregf/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/generic-error-3/#post-11589040)
 * Status: resolved