Hi @tchernaev
This is normal and those aren’t incomplete payments in the sense that your customer is having payment issues. You’re most likely using the Payment form (beta) which requires a payment intent to be created when the checkout page loads. That payment intent exists whether the customer uses a Stripe gateway, or another payment option such as PayPal.
The other payment forms don’t require that so if the incomplete payment intents is an issue for you, switch to one of the other credit card form designs.
Kind Regards,
Thanks for the fast response. Can you please let me know what is the difference between Stripe payment form (beta) and Stripe inline form? I do not find any information about it in your documentation.
@tchernaev As far as your customers are concerned, the only difference between those forms is in their design.
But, the Stripe inline form and custom forms are using a slightly different integration with Stripe compared to the Payment form and thus don’t require the payment intent to exist when the checkout page loads. So their actual “code” is slightly different.
Thanks,
okay, I just tested it and I cannot find absolutely no difference in the design. Are you sure about the design difference?
@tchernaev yes I am 100% positive about the design difference. Each credit card form looks completely different and is unique in its UX design.
@mrclayton and would it be possible that in my case since I am using WC checkout, that they have equal design for this form? Or the design comes from your plugin? Sorry for the many questions, I think this topic will be helpful to many people with the same issue.
would it be possible that in my case since I am using WC checkout, that they have equal design for this form
WC Checkout does not change our credit card forms. That is all managed by our plugin and the design comes from our plugin.
@mrclayton the only problem is that LINK feature will not work with the Stripe Inline form, so in order to increase the conversation rate it is better to stay with the beta, right?
@tchernaev Yes, I’d recommend the Payment form (beta). We’re working with Stripe on new integration designs that don’t require the payment intent to exists when the checkout page loads.
We’ll include any updates to that in the release notes in future versions of the plugin.
Please reach out to us here and you can assist in testing.
Kind Regards,
@mrclayton thank you. I will stay with the beta and I will await an update without payment intents. Thanks!
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This reply was modified 2 years, 2 months ago by
tchernaev.
