Support » Plugin: ShortPixel Image Optimizer » Generates loads of unnecessary images to waste your credit

Generates loads of unnecessary images to waste your credit

  • dreamer534

    (@dreamer534)


    1 month, 1 week ago

    Update
    Shortpixel support credited for wasted credits. Anything else than problems mentioned earlier, plugin do it job really well.

    I just looked thru auto optimization results and noticed massive amounts jpg.webp images generated even there was webp image same size already.
    Other issue is plugin have generated loads avif images. even jpg is smaller than avif (happen when product image background is white.)
    I deleted over 1500 images with those criteria that’s 25-30% of all images my site, loads of wasted credits

    • This topic was modified 1 month, 1 week ago by dreamer534. Reason: Support been helpful
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  • Plugin Support Gerard Blanco

    (@sixaxis)

    1 month, 1 week ago

    Hi @dreamer534,

    Thanks for using ShortPixel, first of all.

    I am sorry you experienced this issue. We have also received your e-mail, so while we understand your right to leave a 2-star review with your experience, we would also appreciate it if you gave us a chance to review your site and make sure that everything is working as it should. 🙂

    Our support team is excellent as you can read from our reviews, and we are more than welcome to compensate you in case we find the issue is on our side. Bear in mind that there are other plugins that may cause this behaviour!

    Please wait for our answer, and we’ll be looking forward to have a look at your site.

    Have a very nice Sunday!

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