general issues

  • gustravel

    (@gustravel)


    4 years, 7 months ago

    Hi,
    I have
    just installed the plugin and first impression is great!
    However i am having some issues:

    1) on mobile top header there is a white line between the logo and the header tittle. i cant find a way to remove it.
    2) my website is in NL and EN but texts are messed up. where do i edit the titles, emails subjects and the body text? on plugin customiser or on woocommerce > emails ?
    3) when i add the texts i need in the right place, how do i translate them?

    looking forward to your reply
    Thank you!
    Gustavo

Viewing 12 replies - 31 through 42 (of 42 total)
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  • Plugin Author Ben Ritner – Kadence WP

    (@britner)

    4 years, 7 months ago

    Hey,
    It wouldn’t be an option. there should be templates section of the status report.

    see here: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/

    Ben

    Thread Starter gustravel

    (@gustravel)

    4 years, 7 months ago

    Hi, yes i see the template section. but what should i send to you?

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    4 years, 7 months ago

    In your template section are any templates being overridden? You don’t need to send me anything, just want to clarify that you are not overriding templates.

    Thread Starter gustravel

    (@gustravel)

    4 years, 7 months ago

    okay but how do i know if they are being overridden?

    Thread Starter gustravel

    (@gustravel)

    4 years, 7 months ago

    my template section https://ibb.co/7JkxBg0

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    4 years, 7 months ago

    If it’s listed it means it’s being overridden.

    ok, try activating another theme like twenty nineteen and then test saving text.

    Ben

    Thread Starter gustravel

    (@gustravel)

    4 years, 7 months ago

    okay but if i do this and activate my theme again i get everything back? i cant lose it there is a lot in this website.

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    4 years, 7 months ago

    yea you won’t lose anything.

    But when people talk about it being a concern I usually find that people don’t have regular backups. So since you mentioned it as a concern:
    You should have daily backups. If you don’t, stop everything you are doing and get started with daily backups. There are lots of free options and most hosts offer this for free as well.

    Ben

    Thread Starter gustravel

    (@gustravel)

    4 years, 7 months ago

    it seems to be saving the texts now. i just still cant find some strings. i already asked WPML but they didnt manage to find the reason yet.

    on another note, is it possible to hide the footer content ( not the whole footer ) on customer new account and reset password emails?

    hannah

    (@hannahritner)

    4 years, 7 months ago

    What strings are you having trouble finding?

    You can hide the footer content by leaving the fields empty and choosing not to show the footer social icons. You can add this into the footer text area so no placeholder text shows: &nbsp Does this work for you?

    Hannah

    Thread Starter gustravel

    (@gustravel)

    4 years, 7 months ago

    i would like to hide the footer content only in two types of emails

    – reset password
    – new account

    is it possible?

    for the other emails i would like to keep it.

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    4 years, 7 months ago

    Hey,
    It’s not an option within the plugin. You would have to code in conditional login to the woocommerce email footer template to control something like that.

    Ben

Viewing 12 replies - 31 through 42 (of 42 total)
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