Support » Plugin: Mailchimp for WordPress » General error while enable Google reCaptcha

  • Resolved zisho

    (@zisho)


    Hello Team

    I got the general error whenever I enable google reCaptcha v3.

    I have also read mostly all doc given by you online and implemented whatever you want me to add or remove.

    Still I am on the same step.

    Kindly check and let me know if you need any more change.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • markwest2016

    (@markwest2016)

    Hi,
    I too am seeing a similar issue.
    I am running WordPress v5.2.1 and Mailchimp for WP v4.5.2
    If recaptcha is disabled in Mailchimp for WP the sign-up form submits fine.
    If I enable recaptcha and add the keys I get the following error:
    ‘Oops. Something went wrong. Please try again later.’
    Nothing is displayed in the Mailchimp for WP debug log and no attempt is logged in the Mailchimp API access log – so it seems like the issue is local to the site/plugin.
    I hope you will be able to advise on a resolution.
    Thanks
    Mark

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    I apologize for the delay in replying.

    Can you please let me know if you are still facing this issue?

    Also, are you testing with the same email address or a different one?

    Hi Harish,

    Yes, I have just re-tested form submission with Recaptcha enabled and I still get the same error.

    I am using different email addresses each time I try and signup.

    Kind Regards

    Mark

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey Mark,

    I just tested the form using my personal email “me@harish……com”. I saw the “Thank you! Please check your inbox for an email confirmation.” message based on which I can confirm the form is working as it should.

    Please go to “MailChimp for WP > Others” and share with us any errors listed there. Make sure to remove any sensitive data when you share the logs.

    Hi Harish,

    I think you must have tested the OP’s form, not mine – as I haven’t posted a link to my website publicly here.

    At present I have ReCaptcha turned off. If I have it turned on I get an error.

    I would be happy to provide a link to my site with the issue – if you have a way to communicate that privately?

    Thanks

    Mark

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey Mark,

    You can reach out to us at “support@mc4wp.com”.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.