GDPR tick box NOT there

  • Resolved mariekm

    (@mariekm)


    5 years, 11 months ago

    Hi,

    I updated the plugin this morning and then set up the GDPR settings, unfortunatly there are no tick boxes visible in my form, what am I doing wrong?
    Can’t find any further settings to add the checkbox feature.

    Many thanks

    Marie

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author fatcatapps

    (@fatcatapps)

    5 years, 11 months ago

    Hello Dexter,

    Thanks for your inquiry.

    We have launched the GDPR related features for Optin Cat today.

    The GDPR checkbox only displays after someone entered their email and clicks submit.

    let us know if you have any other questions.

    Thanks.

    Vitor

    (@mlvitor)

    5 years, 11 months ago

    Same here.
    Using v.2.2.0
    After submiting, input fields disappear but no checkbox appears.
    EU GDPR checkbox – ON
    Only show checkbox if subscriber’s browser registers to the EU – OFF
    Double opt-in option active.

    Plugin Author fatcatapps

    (@fatcatapps)

    5 years, 11 months ago

    Hello there,

    Thanks for your inquiry. Let’s see how we can help.

    We think this can happen because of some JavaScript caching on your site.

    We want to inspect this and get to the bottom of this. Can you create a temporary admin account for us to login on your WordPress backend and let us know the details at this email: support@fatcatapps.com so that we can inspect it ourselves and resolve this issue.

    We hope to get your help in resolving this issue.

    Thanks.

    Plugin Author fatcatapps

    (@fatcatapps)

    5 years, 10 months ago

    Hello Everyone.

    Sorry for the troubles. We are still investigating these issues, and would like to get some details and take a look at your forms.

    First please note that the checkbox appears only after a user attempts to subscribe.

    Secondly, we are now aware of an issue where if the description of the form is hidden, the checkbox does not appear. (as the checkbox would normally be contained in the description). If that is the case please unhide your description and simply leave it empty until we can patch this.

    Third, I require some details on the forms.
    1. Please confirm you have settings the GDPR setings, filled out the Consent Message. these settings do not work if the Consent Message is left blank.
    2. Please let me know exactly what happens when a user attempts to subscribe with one of these forms.

    Hope to hear back soon.

    Thank You

    Plugin Author fatcatapps

    (@fatcatapps)

    5 years, 10 months ago

    Oh, and lastly, if the above does not help, please send us a link to where we can inspect your forms as well

    Plugin Author fatcatapps

    (@fatcatapps)

    5 years, 10 months ago

    Hello there,

    It’s been a few days since we replied last. We just wanted to make sure that your issue got resolved or you had any other queries. I would like to inform you that I will mark this thread as resolved in a few days if we do not get a reply back from you within a few days.

    Thanks.

    Thread Starter mariekm

    (@mariekm)

    5 years, 10 months ago

    I am sorted thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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